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Broken theme by Upgrading to 3.0! - by Nicolas Tolstanov

This topic has 4 replies, 2 voices, and was last updated 8 years ago ago by Olga Barlow

  • Avatar: Nicolas Tolstanov
    Nicolas Tolstanov
    Participant
    November 22, 2016 at 17:17

    When i upgrade the theme appear this..

    Downloading the Envato Market install package …

    Unpacking …

    Installing the theme …

    It was not possible to create the directory / home / muluksto / public_html / wp-content / themes / xstore /

    Failed to install the theme.


    The FTP ACCESS Link its
    https://ua.siteground.com/login.htm
    And the WP access of the site link its
    http://Www.mulukstore.com/wp-admin

    Please help me, the site its Broken1

    Please, contact administrator
    for this information.
    #146616 Copied
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2016 at 17:48

    Hello,

    Please, provide correct FTP access. Also, make sure FTP user has that permission to create the folder inside / wp-content / themes / folder on your server.

    Regards

    #146629 Copied
    Avatar: Nicolas Tolstanov
    Nicolas Tolstanov
    Participant
    November 22, 2016 at 18:13

    Yes sorry

    Please, contact administrator
    for this information.
    #146633 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2016 at 10:02

    Hello,

    As I can see you have already installed version 3.0. Do you need any other help?

    Regards

    #146684 Copied
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