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I have problems with the stripe gateway - by ddoman90

This topic has 7 replies, 3 voices, and was last updated 8 years ago ago by Jack Richardson

ddoman90

Participant

November 23, 2016 at 17:38

I disabled all my other plugins, and I still get this error when I am try to pay with stripe:

PLEASE ENTER YOUR CARD DETAILS TO MAKE A PAYMENT. DEVELOPERS: PLEASE MAKE SURE THAT YOU ARE INCLUDING JQUERY AND THERE ARE NO JAVASCRIPT ERRORS ON THE PAGE.

Please, contact administrator
for this information.

#146753 Copied Theme version: 3.03 WooCommerce version: 2.6.8

6 Answers

ddoman90

Participant

November 23, 2016 at 17:47

I forgot to tell you I am using WooCommerce Stripe Gateway. Until you answer my question I am experimenting with other plugins. Just to make it clear the issue happens with WooCommerce Stripe Gateway

#146756 Copied

Jack Richardson

Support staff

November 23, 2016 at 18:47

Hello,

We’ve sent new archive to your email address. Please check it. Extract checkout.zip and upload the folder in wp-content/themes/legenda/woocommerce directory. Just overwrite the existing “checkout” folder.

Best regards,
Jack Richardson.

#146765 Copied

ddoman90

Participant

November 23, 2016 at 20:38

Just asking… Why isn’t this part of an update in the theme package? Why do I have to pay for an extra half year of support?

Thanks for the information,
Daniel

#146787 Copied

Eva Kemp

Support staff

November 23, 2016 at 21:16

Hello,

This issue will be fixed in the next theme update. Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#146791 Copied

ddoman90

Participant

November 23, 2016 at 21:32

I would suggest another channel for paying users to solve this kind of bugs until the update package arrives. Do you have any process for refunding the money I have paid for the 6 month support?

Thanks for the information,
Daniel

#146792 Copied

Jack Richardson

Support staff

November 24, 2016 at 16:19

Hello,

You can request refund at Envato https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .

Best regards,
Jack Richardson.

#146900 Copied
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