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URGENT: WooCommerce jQuery ERROR - by khoavo

This topic has 10 replies, 2 voices, and was last updated 8 years ago ago by Eva Kemp

khoavo

Participant

November 23, 2016 at 18:20

Hi there, see screenshot: http://prnt.sc/daw5aj

My customers are seeing this error message once they click on Submit to place an order.

I have the latest ROYAL Themes and Plugins.

Please log into my WP-Admin if necessary, same info as before.

Let me know soon please. Thank you.

Please, contact administrator
for this information.

#146762 Copied

9 Answers

khoavo

Participant

November 23, 2016 at 19:33

Based on your previous response to another customer regarding this same issue, seems like I’ll need an updated Checkout files to overwrite?

wp-content/themes/royal/woocommerce/checkout

Previous Ticket ##142458

Let me know soon please. Thank you.

#146771 Copied

Eva Kemp

Support staff

November 23, 2016 at 19:39

Hello,

Are you using Stripe payment method? If so, reupload “checkout” folder in wp-content/themes/royal/woocommerce directory. The archive has been sent to your email address. Please check it.

Regards,
Eva Kemp.

#146773 Copied

khoavo

Participant

November 23, 2016 at 19:48

Yes, I have WooCommerce STRIPE Plugin installed and I’ve “enabled” STRIPE for payment method with directly within ROYAL Theme Checkout Page.

I haven’t receive an E-mail from you yet.

My email address is in the Private Box, please resend.

Please, contact administrator
for this information.

#146780 Copied

khoavo

Participant

November 23, 2016 at 19:52

I just noticed I had my old email address in my support forum file. I’ve just updated it to my new email address. Please resend. Thanks.!

#146781 Copied

Eva Kemp

Support staff

November 23, 2016 at 20:32

Hello,

The email has been resent to your new address.
Please check.

Regards,
Eva Kemp.

#146786 Copied

khoavo

Participant

November 23, 2016 at 20:51

It works now, Thank you.

QUESTION: What about on future ROYAL Theme Update? Do I have to overwrite the “checkout” folder after the next update with the “checkout” folder/archive you just sent me?

Or will this issue be included on your next ROYAL Theme Update?

#146788 Copied

Eva Kemp

Support staff

November 23, 2016 at 21:11

Hello,

This issue will be fixed in the next theme update. So you shouldn’t worry about it.

Regards,
Eva Kemp.

#146789 Copied

khoavo

Participant

November 23, 2016 at 21:37

Oh okay, nice. Thank you so much for your amazing customer support.

#146793 Copied

Eva Kemp

Support staff

November 24, 2016 at 10:14

Hello,

You’re welcome.

Regards,
Eva Kemp.

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