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Help with one string translation - by gfdesign

This topic has 19 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

gfdesign

Participant

December 4, 2016 at 22:22

Dear support
We’re not able to translate this string to Spanish in our site. We’ve already installed the Spanish translation included in 3.1 version.

What could be the problem?

#147871 Copied Theme version: 3.1

18 Answers

gfdesign

Participant

December 5, 2016 at 13:20

Other string we couldn’t translate is in the “Details product” page. Here is:

Please, contact administrator
for this information.

#147921 Copied

Olga Barlow

Support staff

December 5, 2016 at 15:53

Hello,

What translation method do you use: Loco Translator or poEdit?
Provide me temporary admin panel and FTP access, please.

Regards

#147962 Copied

gfdesign

Participant

December 5, 2016 at 16:04

We’re using poEdit.
Looking forward to your comments 🙂
Best regards

Please, contact administrator
for this information.

#147968 Copied

Olga Barlow

Support staff

December 5, 2016 at 16:27

Hello,

Very likely it was a problem between translation file version and theme version. I have installed Loco Translate plugin and updated translation http://prntscr.com/dfn3vz and now everything is ok. I think Logo Translate plugin is more easy-to-use than poEdit because you can translate and synchronize translations via Dashboard. But if you don’t like it you can delete plugin. It won’t break your translation.

#147980 Copied

gfdesign

Participant

December 5, 2016 at 16:40

Hi Olga
This works great. Thanks
However we’d like not install so much plugins due to one performance matter.
Do you think this issue will be solved in the next updated?
I hope so, if not, we will using Loco translator plugin anyway.
Thanks for your assistance.

#147984 Copied

Olga Barlow

Support staff

December 5, 2016 at 16:47

Hello,

You may update translation files with poEdit plugin. For this, you need to download the translation file open it and go to Catalog > Update from POT and choose the xstore.pot file from the new version of our theme. Then save your translation and upload new updated files to your server.

If we make changes in template files that change the position of strings with translation, you need to synchronize your old translation with new updated files. That’s why you should do this.

Regards

#147986 Copied

gfdesign

Participant

December 5, 2016 at 17:16

That was we did. We rename the es_MX.po file to es_ES.po (according to our WP language) and some strings weren’t ignored. Such as described the begin of this topic.

#148000 Copied

Olga Barlow

Support staff

December 5, 2016 at 17:42

Hello,

I’m talking not about renaming of the file. I’m talking about updating translation file to the latest version. Anyway, you may enable Loco translate file just to synchronize translations if you’ll face any similar issues in future and disable this plugin after synchronization.

Regards

#148009 Copied

gfdesign

Participant

April 15, 2017 at 17:53

Dear support
Do you already have a updated translated Spanish file of Xstore in order to avoid to do it by ourself?
Looking forward to your comments
Regards

#160239 Copied

gfdesign

Participant

April 17, 2017 at 22:41

Waiting for an aswer yet

#160311 Copied

Amzy Leel

Participant

April 18, 2017 at 05:23

Hello,

we are in Easter holiday..
will get back to you by day after tomorrow..

#160320 Copied

gfdesign

Participant

April 20, 2017 at 03:08

Any news about this question?
Thanks

#160627 Copied

Olga Barlow

Support staff

April 20, 2017 at 11:09

Hello, @gfdesign,

Sorry for the delay in answering.
Unfortunately, there is no way to send you updated translation because I suppose you have changed something according to your needs. That’s why synchronization can be done on your site only or using your .po file. If you want I can help you with this. Need FTP and admin panel access.

Regards

#160704 Copied

gfdesign

Participant

April 20, 2017 at 18:15

No, this is another site and we haven’t touched anything of translation strings.
Sorry, I didn’t understand. Do you have already available the Spanish translation or not?
Thanks

#160776 Copied

Olga Barlow

Support staff

April 22, 2017 at 09:50

Hello,

We have es_MX.po, .mo files. I can send you these files but I need to know what version of our theme do you use because translation should be synchronized with pot file of the version that you use. It would be better and faster if you provide me access and I’ll install it for you.

Regards

#160909 Copied

gfdesign

Participant

April 22, 2017 at 17:53

Hi Olga
I leave the access you can need.
BTW, You didn’t send me the files to update the theme commented in this thread.
https://www.8theme.com/topic/out-dated-woocommerce-files/#post-160896
Thanks

Please, contact administrator
for this information.

#160948 Copied Theme version: XStoreVersión: 3.11.1 WooCommerce version: 3.0.4

gfdesign

Participant

April 25, 2017 at 01:35

Any new about this?

#161107 Copied

Olga Barlow

Support staff

April 27, 2017 at 13:27

Hello,

I have uploaded translation. Check, please.

Regards

#161484 Copied
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