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Contact Page – Not sending email - by adamPyburn

This topic has 21 replies, 5 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

adamPyburn

Participant

September 10, 2014 at 14:36

hi,
i’m using the contact page template for two sites, and neither are working properly.
http://www.jasminbistro.com/contact/
http://www.cateringbyjasmin.com/contact/
i’ve added my email address in the theme options, and the contact page gives me an “email sent” message when i press the “send email” button, but i never receive an email.
thoughts?
thanks,
adam

Please, contact administrator
for this information.

#14880 Copied

20 Answers

adamPyburn

Participant

September 10, 2014 at 18:15

since i didn’t hear back, i’ve temporarily switched out the contact page template for a similar page using contact form 7, which does work.

#14894 Copied

adamPyburn

Participant

September 10, 2014 at 19:53

i would, however, prefer to use your theme’s contact page template, so if you could please look into this i’d appreciate it.
thanks again,
adam

#14910 Copied

caleb

Participant

September 11, 2014 at 00:36

Same issue on my site.. Both the contact page and bottom contact us popup do not work! The emails are not being received please help.

Thanks,
Caleb

#14924 Copied

caleb

Participant

September 11, 2014 at 00:38

Site is http://www.sunkenbooty.com/contacts/

Thanks,
Caleb

#14925 Copied

Robert Hall

Support staff

September 11, 2014 at 05:40

Hello sunkenbooty,

Do you have filled email in Theme Options->Contact Form?

Regards,
Robert Hall.

#14932 Copied

caleb

Participant

September 12, 2014 at 03:09

Yes i have our desired email in the input in the “Your email for contact form” line

Thanks,
Caleb

#15111 Copied

caleb

Participant

September 12, 2014 at 03:12

The red bar contact us at the bottom that pops up also doesn’t work at all thats what I’m saying also every time it says something went wrong in a red box that pops up

Thanks,
Caleb

#15112 Copied

Robert Hall

Support staff

September 12, 2014 at 06:37

If you mean the chat console, then try to change your email.
Navigate to Users->Your Profile->Contact Info and change email.

Regards,
Robert Hall.

#15116 Copied

caleb

Participant

September 12, 2014 at 15:39

I mean that the contact us page email does not work neither does the bottom red contact us bar.. who else do i need to get ahold of to get help with my issues because you clearly are not understanding or are not willing to help? The emails do not work i have not been receiving anything for days and all your saying is do you have the email filled in.. There is a functionality problem with my site and assuming it is via the theme. No emails are being received from senders. Once again I don’t mean chat i mean no emails that are “sent” from any contact page from the site are being received

#15209 Copied

caleb

Participant

September 12, 2014 at 15:42

Yes before you ask the email i am trying to use is a valid working email.. Used everyday

Thanks,
Caleb

#15210 Copied

Eva Kemp

Support staff

September 12, 2014 at 16:06

Hello @sunkenbooty, @adamPyburn,

Have you checked Spam folder of your email accounts. Very likely emails could be sent to this folder.
If they aren’t there, then @sunkenbooty please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.

Regards,
Eva Kemp.

#15216 Copied

caleb

Participant

September 12, 2014 at 18:30

Not in spam folder checked multiple times.

Please, contact administrator
for this information.

#15248 Copied

caleb

Participant

September 12, 2014 at 18:32

More info below

Please, contact administrator
for this information.

#15251 Copied

adamPyburn

Participant

September 15, 2014 at 02:39

nope not in spam folder for me either. but i did just change up my MX records on my domain/hosting account, so we’ll see if that fixes anything. i’ll let y’all know either way.

#15444 Copied

caleb

Participant

September 15, 2014 at 21:51

Any update… Still not getting emails have heard nothing back since providing you with my info…

#15614 Copied

lordsnay

Participant

September 16, 2014 at 03:50

Same issue on my site Both the contact page and bottom contact us popup do not work!
I setting email already. But stop process -> sending…

http://tshirtsbrand.com/contacts/

And the checkout page last process is pop up wait. Order is can recript on my woocommerce. But checkout page process pop up can not stop.

Thanks,

#15630 Copied

Robert Hall

Support staff

September 16, 2014 at 06:28

Hello,

We are working over your issues.
Please wait a little.

Thank you.

Regards,
Robert Hall.

#15640 Copied

caleb

Participant

September 19, 2014 at 18:33

Just looking to see if we have any update or eta been over 2 weeks since we have been able to get customer emails… There is urgency to communicate with needing clients

Thanks,
Caleb

#16219 Copied

caleb

Participant

September 23, 2014 at 20:38

Hello….

#16679 Copied

Eva Kemp

Support staff

September 23, 2014 at 23:12

Hello,

We’re very sorry for such long delay.
Soon we’ll release an update where some bugs are fixed.
Meanwhile you can use Contact form 7 plugin for your needs.

Please take our apologies for the troubles.
We’re appreciate your patience.

Thank you.
Regards,
Eva Kemp.

#16698 Copied
Tagged: contact, email, send, support, themes, woocommerce, wordpress
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