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Mobile View – Trouble with viewing in other Android Phones

This topic has 10 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

kh1mie

Participant

December 19, 2016 at 16:17

Hi Team,

I’m wondering how to fix the mobile view in other android phone. So far all IOS phone are fine and no problem in viewing the mobile view. We tested some android phone and they are having problems in viewing the website in their phones. Is there anything I can do, or am I doing something in the codes? Not sure where to start fixing for mobile view.

Thank you!

Best regards,

Kim

#149483 Copied

9 Answers

Jack Richardson

Support staff

December 19, 2016 at 18:54

Hello,

Could you please show a screenshot what problem you have?
Thank you.

Best regards,
Jack Richardson.

#149533 Copied

kh1mie

Participant

December 19, 2016 at 21:49

Screenshot images attached.

The page seems like it showing a desktop view even if it’s in mobile view. The footer looks fine, it’s the page itself has problem in loading because it’s displaying as a whole page and all the information are cut off in mobile view. We’ve tried a couple of android phones and it’s not working in s7, pixel phone of google. It’s working in s5, I’m not sure if I’m missing something or do i need to make changes so I wont have these issues.

Thank you.

Please, contact administrator
for this information.

#149575 Copied

Jack Richardson

Support staff

December 20, 2016 at 15:29

Hello,

Please provide WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

#149649 Copied

kh1mie

Participant

December 20, 2016 at 23:59

Please see attached dashboard credentials.

Please, contact administrator
for this information.

#149720 Copied

Eva Kemp

Support staff

December 21, 2016 at 13:28

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#149764 Copied

kh1mie

Participant

December 22, 2016 at 17:17

Sorry, please see attached credentials now.

Please, contact administrator
for this information.

#149937 Copied
Eva Kemp

Support staff

December 22, 2016 at 20:11
Hello,

I’ve added this code in Custom CSS for mobile section:
```
.sidebar-mobile-top > .row, .sidebar-mobile-top > .product > .row {
   display: block;
}
```
Please check the site on mobile now.

Regards,
Eva Kemp.
#149953 Copied
kh1mie

Participant

December 23, 2016 at 17:11

Hi Eva,

Thank you for fixing it! that work! Thank you so much.

Best regards,

Kim

#150053 Copied

Jack Richardson

Support staff

December 23, 2016 at 17:20

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#150056 Copied
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Mobile View – Trouble with viewing in other Android Phones

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