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Website error - by mckenziesmith - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

mckenziesmith

Participant

December 21, 2016 at 05:09

Hi, I have recently encountered an issue with my website, it’s showing this error:

Fatal error: Cannot redeclare add_term_meta() (previously declared in /home/content/06/9648206/html/papertieaffair/wp-includes/taxonomy.php:1153) in /home/content/06/9648206/html/papertieaffair/wp-content/themes/legenda/framework/inc/taxonomy-metadata.php on line 100

I cannot log into the website and have been actively looking for solutions. Your guidance is appreciated. I’m unsure if my theme needs to be updated, and if so can you please do so.

Thank you

Please, contact administrator
for this information.

#149726 Copied

15 Answers

Jack Richardson

Support staff

December 21, 2016 at 14:08

Hello,

You’re using very old theme version.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Also you need delete “wpbakery” folder in wp-content/themes/legenda directory as Visual Composer can be installed as a separate plugin now. In this case some pages (where you created Parallax background) will have to be recreated.

Best regards,
Jack Richardson.

#149773 Copied

mckenziesmith

Participant

December 21, 2016 at 17:26

I”m not able to access the website even with FTP, can you please do the update?

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Jack Richardson

Support staff

December 21, 2016 at 19:39

Hello,

Please create a backup of your site first and let us know.
Then we’ll proceed with the theme update.

Best regards,
Jack Richardson.

#149816 Copied

mckenziesmith

Participant

December 21, 2016 at 21:29

I have my latest backup complete

#149830 Copied

Jack Richardson

Support staff

December 22, 2016 at 19:56

Hello,

I wasn’t able to upload some files due to the error: “Permission denied”.
Please change permissions to folders to 755 and files to 644 on all files in your server. Then let us know.

Best regards,
Jack Richardson.

#149951 Copied

mckenziesmith

Participant

December 22, 2016 at 22:45

All of the permissions are being rest.

Also, is this going to fix my website http://www.papertieaffair.com correct? I’m very frustrated as I’m not too sure what is going on.

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Eva Kemp

Support staff

December 23, 2016 at 14:02

Hello,

Sorry, but there are still only Read permissions http://storage7.static.itmages.com/i/16/1223/h_1482498063_1738083_4530d9c179.jpeg .
Please change them to 755 for folders and 644 for files.
Ask your hosting provider support to do this.

Regards,
Eva Kemp.

#150018 Copied

mckenziesmith

Participant

December 23, 2016 at 15:12

This is what they had me change. The folder is now set to “write” but didn’t change the numbers as you mentioned.

file:///Users/mckenziesmith/Desktop/Screen%20Shot%202016-12-23%20at%208.06.07%20AM.png

I’m adding my hosting login for you too which might be helpful if you know something that they aren’t helping me with

Please, contact administrator
for this information.

#150024 Copied

Jack Richardson

Support staff

December 23, 2016 at 17:26

Hello,

Please specify how we can enter cpanel on your Godaddy account.

Thank you.
Best regards,
Jack Richardson.

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mckenziesmith

Participant

December 24, 2016 at 00:09

Login
Go to visit my account
Click web hosting and manage (the manage directly to the right of “web hosting”
Click manage on the first site (037.255.myftpupload.com)
Click settings on the Paper Tie Affair site

Heres a helpful article as well
https://www.godaddy.com/help/logging-in-to-cpanel-shared-hosting-8884

#150081 Copied

Jack Richardson

Support staff

December 26, 2016 at 13:29

Hello,

Please clear server cache and then disable it, as any changes don’t affect on your site.

Best regards,
Jack Richardson.

#150181 Copied

mckenziesmith

Participant

December 27, 2016 at 03:47

I’m sorry, I’m unsure of what you mean. I still have this error on the http://www.papertieaffair.com website

Fatal error: Cannot redeclare add_term_meta() (previously declared in /home/content/06/9648206/html/papertieaffair/wp-includes/taxonomy.php:1153) in /home/content/06/9648206/html/papertieaffair/wp-content/themes/legenda/framework/inc/taxonomy-metadata.php on line 100

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Jack Richardson

Support staff

December 27, 2016 at 15:59

Hello,

When I click “settings on the Paper Tie Affair site” I see only “Updates” section.
Could you please create FTP account for us to be able to connect to your server via FileZilla client?

Thank you.
Best regards,
Jack Richardson.

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mckenziesmith

Participant

December 27, 2016 at 18:21

Everything is fixed and up and running. No more help will be needed. Thank you!

#150348 Copied

Jack Richardson

Support staff

December 27, 2016 at 19:37

Hello,

Glad to hear the problem was resolved.

Have a nice day.

Best regards,
Jack Richardson.

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