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Chat Console Not Working - by sitewoocommerce

This topic has 3 replies, 2 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

sitewoocommerce

Participant

December 22, 2016 at 16:08

Hi there,

Could you please see what is happening on my Chat Console.

Both modes are not working, the Online and Offline.

If Online, the Contact Popup does not show there’s an operator online. Still have the Offline Message that if filled and submitted goes to our email.

But the Offline mode is also not working. If Offline, we send a message and even though it says ‘SENT’ the message is never received. I’ve also checked on my Spam box and nothing.

I have this very same Plugin Installed on other DOmain with the very Same Theme that works perfectly fine.

And I haven’t installed any more plugins in this domain that the other domain doesn’t have.

Could you please check this?

Credentials goes in private content.

Kind regards,

Please, contact administrator
for this information.

#149931 Copied

2 Answers

sitewoocommerce

Participant

December 22, 2016 at 16:09

This message is just to tick the notification box via email as I forgot.

#149932 Copied

Eva Kemp

Support staff

December 22, 2016 at 20:59

Hello,

Have you bought a separate license for a second domain?
Please note we provide support only for one site. So if you have the second license, then please provide your purchase codes (for the first and second sites).

Thank you.

#149963 Copied
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