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Ajax add to cart issue - by Businessbro - on WordPress WooCommerce support

This topic has 6 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

Businessbro

Participant

December 29, 2016 at 00:18

when adding a product to cart my website used to show the ajax add to cart effect. now its now showing it anymore.

im talking about this effect when you add it to cart:
https://www.8theme.com/demo/royal/product/demo-fashion-nice-blouse-13/

I have it switched on in the themes option. someone did some changes to speed up my wordpress and since then still having this issue. I have attached my website and login details below.

Please, contact administrator
for this information.

#150457 Copied

5 Answers

Rose Tyler

Support staff

December 29, 2016 at 08:30

Hello,

Try to disable all 3-rd party plugins, clear browser cache, and check the issue.
Also, check if the problem persists with default Woocommerce theme Storefront.

Regards,
Rose Tyler.

#150470 Copied

Businessbro

Participant

December 29, 2016 at 09:21

ok i deactivated all plugins and still getting error. if i switch to default theme storefront like you mentioned will my content be lost? sorry im not too familiar with how wordpress works. one thing i noticed is the ajax add to cart works on my iphone but not in desktop/laptop.

#150474 Copied

Eva Kemp

Support staff

December 29, 2016 at 18:54

Hello,

As I see theme files are located in the directory wp-content/themes/Royal_Theme-v2.8/Royal_Theme/. Please rename “Royal_Theme-v2.8” to “royal” and move files to this folder, so the directory will be wp-content/themes/royal/.

If you activate Storefront theme your content will be saved, only template will be changed, but you’ll get it back once switch to Royal again.

Regards,
Eva Kemp.

#150523 Copied

Businessbro

Participant

December 30, 2016 at 04:09

Sorry im not that good at those kinds of things. can you do it for me? i would be highly appreciated. I can give you my cpanel, ftp and wordpress information. Dont worry about messing my site up its not that important. I can just remake it.. 🙂

Please, contact administrator
for this information.

#150544 Copied

Jack Richardson

Support staff

December 30, 2016 at 17:35

Hello,

Please reinstall Woocommerce plugin to version 2.6.11 which is the latest one:
https://wordpress.org/plugins/woocommerce/
If the problem persists after that, please let us know.

Best regards,
Jack Richardson.

#150617 Copied
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