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Mobile View Problem Single Page View - by George

This topic has 10 replies, 3 voices, and was last updated 7 years, 10 months ago ago by 8theme

George

Participant

December 29, 2016 at 05:23

Problem: Using mobile phone on the single product page, I no longer see the Description Tab and no longer see the Review tab. Other tabs view as normal. When using the Quickview feature on on mobile, I can access the Description tab while still in the Quickview function, but when go from there to the full details, it disappears. No problem on desktop and no problem minimizing screen to a mobile size using a desktop. Problem only appears using both iPhone and Android mobile phones?

thanks for your help.

#150465 Copied Theme version: XStore Child Theme 3.3 WooCommerce version: 2.6.11

9 Answers

Olga Barlow

Support staff

December 30, 2016 at 11:05

Hello,

We checked your site on mobile and did not face the problem.

Could you, please, provide me link to the product where you have faced this issue?

Regards

#150573 Copied

George

Participant

December 30, 2016 at 15:12

I don’t know why, but today most product views are working but a few aren’t. Here are 2 that today that the Product Description tab on the Single Page VIeww my iPhone or Android is missing: http://www.exteriorcoatings.com/shop/vandlclean-super-graffiti-remover and here is another http://www.exteriorcoatings.com/shop/clear-seal-high-gloss-urethanec-sealer

Very strange…..

#150589 Copied Theme version: XStore Child Theme 3.3 WooCommerce version: 2.6.11

Olga Barlow

Support staff

December 30, 2016 at 20:16

Hello,

Please, make sure that these 2 products have main description and Reviews are enabled for them. Because I don’t see these tabs even on desktop.

Provide me also admin panel and FTP access, so I’ll be able to check the backend and files.

Regards

#150628 Copied

George

Participant

January 5, 2017 at 06:37

the video are displaying properly on the single product page video tab in the desktop and mobile view. BUT I now have no DESCRIPTION TAB on my mobile view. I have given logon credentials in private area.

Thanks!!!

Please, contact administrator
for this information.

#150902 Copied

8theme

Support staff

January 5, 2017 at 11:40

Hello,

Sorry, but the problem is not quite clear for us. We just checked your product page on mobile device and see the “Description” tab working correctly https://gyazo.com/3637e72361fe1ea98671dde06d62fa73

Regards

#150928 Copied

George

Participant

January 6, 2017 at 09:09

Please look for Micro-seal in the search box and you will notice there is no Description field. Thanks.

#151018 Copied

8theme

Support staff

January 6, 2017 at 10:36

Could you please check is this product has a description filled in admin panel? We can’t do this without admin access.

Regards

#151041 Copied

George

Participant

January 10, 2017 at 16:38

Problem fixed. Thanks.

#151434 Copied

8theme

Support staff

January 11, 2017 at 16:20

Ok, great.

#151590 Copied
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