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Sliders on homepage not showing - by hdowthwaite

This topic has 19 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

hdowthwaite

Participant

January 5, 2017 at 15:16

Hi, Please can you help. I have updated the theme to the latest version and now the sliders aren’t showing on the homepage.
Thanks

Please, contact administrator
for this information.

#150950 Copied Theme version: Latest WooCommerce version: Latest

18 Answers

Jack Richardson

Support staff

January 5, 2017 at 18:32

Hello,

Please update Revolution Slider as well. You can download it here https://www.8theme.com/download-plugins/page/2/ .

Best regards,
Jack Richardson.

#150979 Copied

hdowthwaite

Participant

January 5, 2017 at 18:51

Hi I have just updated to latest version as suggested but it is still not showing up?

Please help.

Thanks

#150980 Copied

hdowthwaite

Participant

January 6, 2017 at 12:53

Please can you help asap as this site is live and seems to be a theme conflict.
Thanks

#151061 Copied

Eva Kemp

Support staff

January 6, 2017 at 16:50

Hello,

Please also update Visual Composer and Ultimate VC Addons plugins.
Let us know the result.

Regards,
Eva Kemp.

#151079 Copied

hdowthwaite

Participant

January 6, 2017 at 17:00

Hi I have updated both and still no change.

#151081 Copied

Eva Kemp

Support staff

January 7, 2017 at 09:32

Hello,

Please provide FTP credentials.
May we reupload the theme files?
Also create a back up and let us know.

Regards,
Eva Kemp.

#151111 Copied

hdowthwaite

Participant

January 7, 2017 at 10:01

Hi FTP details are in private content. I have already uploaded new theme files but you may again.
When I updated the theme files I also changes the url from http to https will this an issue?

Please, contact administrator
for this information.

#151116 Copied Theme version: latest WooCommerce version: latest

hdowthwaite

Participant

January 7, 2017 at 17:13

Please can you help with this, the site is live and I have been waiting for an answer for over 2 days now!

#151130 Copied

hdowthwaite

Participant

January 9, 2017 at 12:55

Hi Are you working on the site?

#151252 Copied

Eva Kemp

Support staff

January 9, 2017 at 14:40

Hello,

Sorry for a long delay.
Could you please revert http changes back that you made?
Also please uninstall current version of Revolution Slider and install the one that is presented in the theme package. You’ll see it in Appearance > Install Plugins. Please install this version.

Thank you.
Regards,
Eva Kemp.

#151261 Copied

hdowthwaite

Participant

January 9, 2017 at 15:12

Hi I have done what you asked but still no change.

I have changed the url back to http in the config file and deleted re-direct i set up.

Please can you help asap.

Thanks

#151266 Copied

Jack Richardson

Support staff

January 9, 2017 at 17:27

Hello,

Have you changed WP Dashboard credentials?
I can’t log in now.
Please check it.

Thank you.
Best regards,
Jack Richardson.

#151280 Copied

hdowthwaite

Participant

January 9, 2017 at 17:30

Yes got fed up waiting for a response from yourselves, this site is live and needs sorting. I have added new details in private content

Please, contact administrator
for this information.

#151285 Copied

hdowthwaite

Participant

January 9, 2017 at 17:33

Please can you confirm you are looking into this?

#151287 Copied

Eva Kemp

Support staff

January 10, 2017 at 10:27

Hello,

We asked for WP credentials.
Please provide us with them.

Thank you.
Regards,
Eva Kemp.

#151352 Copied

hdowthwaite

Participant

January 10, 2017 at 10:40

Please can you confirm when this will be sorted as it needs urgently looking into today! If not I will try and sort it if you havn’t a clue what you are doing? Everything you have asked me to do hasn’t worked. You asked me to install revslider through the back-end, why do you ask for wp credentials then? you could have easily done this and tested. The reason is because everytime you message me it gives you a few hours to keep me waiting! This support is so bad!

Please, contact administrator
for this information.

#151356 Copied

hdowthwaite

Participant

January 10, 2017 at 12:07

Once again, I have waited for over an hour for any kind of response. I first opened this ticket 5 days ago. I find the service appalling! I have changed the passwords so please don’t try and log-in. I will try and sort this issue myself! I updated to your latest theme and have various js errors! which you have failed to solve. Not a happy customer, this site has been broken for 5 days!

#151373 Copied

Eva Kemp

Support staff

January 11, 2017 at 17:35

Hello,

Please take our apologies for such troubles.
We’re doing our best to find the reason. We checked on local installation and Rev. Slider is working there with Classico 1.7.1 version.
If you don’t want us proceed the investigation it’s your decision and we appreciate it.
Please let us know if you find some clue or need further assistance.

Thank you.
Regards,
Eva Kemp.

#151609 Copied
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