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Theme updated and I am now not sure - by supersupporter

This topic has 10 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

supersupporter

Participant

January 7, 2017 at 20:18

Hi,

My theme updated and for some reason the theme appearance has defaulted and I am not sure what to do.

Please, contact administrator
for this information.

#151135 Copied

9 Answers

Jack Richardson

Support staff

January 9, 2017 at 09:41

Hello,

As I see your site is shown fine.
Please clarify what exactly is incorrect and provide WP Dashboard credentials.

Thank you.
Best regards,
Jack Richardson.

#151198 Copied

supersupporter

Participant

January 9, 2017 at 09:55

Hi,

Thank you

I can only assume that the client updated the theme and it reverted the header, I have changed the logo for now, however that is not how it was prior.

This is what it did look like. Take note of header and footer.
https://web.archive.org/web/20161021095748/http://www.baroc.co.uk/

Please, contact administrator
for this information.

#151203 Copied
Jack Richardson

Support staff

January 9, 2017 at 10:53
Hello,

Please add this code in custom.css file:
```
.footer {
   background-color: green;
}
.copyright.copyright-1 {
    background-color: grey;
}
.header1 {
    margin-top: 0px;
    margin-bottom: 0px;
    background-color: grey;
}
```
Change color values to yours.

Best regards,
Jack Richardson.
#151227 Copied
supersupporter

Participant

January 9, 2017 at 11:10

Thanks, why would the design change?

#151235 Copied

supersupporter

Participant

January 9, 2017 at 11:28

Hi, I have done this and nothing has changed, could this be related to the fact that I am using a child theme. The menu, overall appearance and many things have been reverted to default.

#151240 Copied

Jack Richardson

Support staff

January 9, 2017 at 11:44

Hello,

Then please add the code in child style.css file.
Where did you add your style changes code previously?
How did you update the theme?
Did you deleted the previous version and uploaded a new one or just reuploaded theme folder via FTP?

Best regards,
Jack Richardson.

#151246 Copied

supersupporter

Participant

January 9, 2017 at 11:46

Hi,

Thanks, let me test, I have no idea how it was updated, the client updated his own site and after that update everything reverted.

#151247 Copied

supersupporter

Participant

January 9, 2017 at 11:47

Can an update only be done by uploading files? If that is the case then none of us have done any updates and this is just something that happened without any human intervention.

#151248 Copied

Eva Kemp

Support staff

January 9, 2017 at 17:19

Hello,

Your client could delete the theme via WP Dashboard in Appearance > Themes and upload a new version via Dashboard too. This way all style customizations are lost.
So to update the theme you need follow this instruction:

Regards,
Eva Kemp.

#151276 Copied
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