Videos do not play in quick view - by queenb123

This topic has 7 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Olga Barlow

  • Avatar: queenb123
    queenb123
    Participant
    January 8, 2017 at 02:45

    Hi

    in your demovideos do not play in quick view?

    here in your demo:

    https://www.8theme.com/demo/xstore/product-category/woman/#product-video-popup

    i have tried this on my site…is this the way its supposed to be?

    6 Answers
    Avatar: 8theme
    8theme
    Support staff
    January 9, 2017 at 09:31

    Hello,

    Thank you for reporting us about the issue. We will check this and prepare a fix to the next theme update.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    January 12, 2017 at 00:50

    ok but you have now had a new update and the problem still presists…when will this be resolved this?

    Avatar: 8theme
    8theme
    Support staff
    January 12, 2017 at 08:28

    Hi,

    Could you please provide your website URL and admin access so we can check how it works for you?

    Thank you

    Avatar: queenb123
    queenb123
    Participant
    January 15, 2017 at 06:00

    SHOP VIEW:

    http://wigshml.hmlwigs.com/shop/#product-video-popup:

    PRODUCT VIEW

    http://wigshml.hmlwigs.com/product/afro-kinky-12/

    Please, contact administrator
    for this information.
    Avatar: queenb123
    queenb123
    Participant
    January 15, 2017 at 13:15

    this is the shop view:

    http://wigshml.hmlwigs.com/shop/

    for some reason it has this weird link:

    http://wigshml.hmlwigs.com/shop/#product-video-popup:

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 16, 2017 at 15:28

    Hello,

    We display video in popup, Quick View is also popup. Unfortunately, it’s not possible to show popup in popup and we hide enlarge and video buttons for the Quick View window.

    I have fixed this on your site and also it will be fixed in next theme update.

    Regards

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