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Live Chat | contact us - by Orna Ohayon - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Jack Richardson

Orna Ohayon

Participant

January 16, 2017 at 17:07

Hi,

1. I update Screets Live Chat to 2.2.6
I change all the text to Hebrew as I understand from you that Live Chat is the place to do it…

but my contact pop up window is still in English
https://snag.gy/9EdZ2D.jpg

2. I need Screets API Key to embed on the page – Live Chat > General
I need to create my one IP or do I need to get it from Legenda theme?

Regard,
Orna

#152035 Copied

7 Answers

Rose Tyler

Support staff

January 17, 2017 at 14:27

Hello,

You should set the needed configuration in Live Chat->Options as Site Info and Integrations http://prntscr.com/dwqwk1
Then try to translate it in wp-admin panel > Live Chat > Options > Appearance tab > Messages section.

Regards,
Rose Tyler.

#152117 Copied

Orna Ohayon

Participant

March 1, 2017 at 11:59

Thanks,
I did it, hope o.k. (:

now on my site I see 2
1. contact us: https://snag.gy/5Z0xdu.jpg in English, doesn’t working – I like to delete it.
2. LIVE CHAT “שליחת הודעה” : https://snag.gy/dKqkIv.jpg – It doesn’t send the message.

Pleas, your help
Best Regards,
Orna

Please, contact administrator
for this information.

#155987 Copied Theme version: v 3.0

Jack Richardson

Support staff

March 3, 2017 at 16:13

Hello,

You activated two chat plugins simultaneously http://prntscr.com/efkb8y . Leave one of them activated and update it to the latest version https://www.8theme.com/download-plugins/

Regards,
Jack Richardson.

#156188 Copied

Orna Ohayon

Participant

March 6, 2017 at 11:11

Hi,
I like to delete – contact us: https://snag.gy/5Z0xdu.jpg in English, doesn’t working
Which on of the plugin is belongs to contact us?

#156291 Copied

Jack Richardson

Support staff

March 6, 2017 at 15:10

Hello,

Deactivate your live chat plugins one by one and check the site to know which one needs to be deleted.

Regards,
Jack Richardson.

#156316 Copied

Orna Ohayon

Participant

March 6, 2017 at 15:45

Thank you (:

#156323 Copied

Jack Richardson

Support staff

March 6, 2017 at 15:59

Hello,

You are welcome 😉

Regards,
Jack Richardson.

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