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Theme/plugin problems – Slow admin & Site!

This topic has 12 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Jack Richardson

sahandrajabion

Participant

January 18, 2017 at 14:39

Hello 8Theme!

I need some serious help right now, i am going insane about this theme. I have spoken to you several time before but nothing is helping. Please check my site yourself. I have provided you the login information. My site is running REALLY slow, just after activating your theme and recommended plugins. For the moment i have also W3 Total chache activated. You do what ever you want with my site just PLEASE help m solve this or at least assist me with right information after looking at it. This is not working specially for a e-commerce to run o slow. I have set up an VPS solution and CDN service that will be working soon but still my webhost right now is good enough for all my other sites and are not to slow as this. Both admin and front-side.

Hope to hear from you soon!

Thanks.

#152275 Copied

11 Answers

sahandrajabion

Participant

January 18, 2017 at 15:41

PS. I have also already followed the list you sent me before with all the steps to make it run faster. After that I have been re-installed the theme also but still no success. Hope to here from you soon. Thanks.

#152298 Copied

Jack Richardson

Support staff

January 18, 2017 at 16:10

Hello,

Could you please try suggestions from this topic https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/ ?
Let us know the result and provide actual login credentials.

Thank you.
Best regards,
Jack Richardson.

#152311 Copied

sahandrajabion

Participant

January 18, 2017 at 16:42

Hello,

I have been through the list now and done everything like suggested. Still having same problems and even worse results in google page speed. I provided you actual admin login in the first message in this thread. Will write it here again in the private content…

Please, contact administrator
for this information.

#152326 Copied

Eva Kemp

Support staff

January 19, 2017 at 14:42

Hello,

Could you please check if slow loading issue persists with default Woocommerce theme Storefront?

Thank you.
Regards,
Eva Kemp.

#152447 Copied

sahandrajabion

Participant

January 19, 2017 at 14:47

Hello,

Just tried it works fine with storefront … what could be the problem ??

#152448 Copied

Eva Kemp

Support staff

January 20, 2017 at 10:48

Hello,

As I see loading time is fine:
https://gtmetrix.com/reports/armofsweden.se/kD9Q10RH
Please also resolve these notices:
http://prnt.sc/dxylu7
and optimize these images:
https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Farmofsweden.se%2F&tab=desktop
http://storage7.static.itmages.com/i/17/0120/h_1484905690_3537689_8756d4ae76.jpeg

Regards,
Eva Kemp.

#152554 Copied

sahandrajabion

Participant

January 22, 2017 at 13:02

Hello,

Sorry but I am done with this theme, I would like my money back please how do I get an refund ?

I have tried all the things you said, and also payed a web developing company to take a look at my site and the theme. There is javascript problems that causes this and there is nothing I can do by my self to fix it. Eather help me fix it or please show me where i can refund this theme. My bussiness should have been up and going a week ago but i have still not been able to fix this issue with your support.

#152700 Copied

sahandrajabion

Participant

January 22, 2017 at 13:03

https://s23.postimg.org/502wp0v23/pagespeed.png

#152701 Copied

Eva Kemp

Support staff

January 23, 2017 at 10:19

Hello,

We’re sorry you had to experience such issue, but we optimized our theme as much as we could.

To get refund you need contact Envato Support https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- .

Regards,
Eva Kemp.

#152767 Copied

Spectralus

Participant

January 23, 2017 at 18:30

Hello

This theme is indeed very slow. I read the posts and many people have issues with Admin-ajax and ajax_get_refreshed_fragments. There must be a problem somewhere!!

#152828 Copied

Jack Richardson

Support staff

January 23, 2017 at 20:36

Hello @Spectralus,

Please check GTmetrix result https://gtmetrix.com/reports/beta.parimvelg.ee/WaalsCxM .
You need follow suggestions from there. Optimize images, use caching plugin.
These articles should help you:
http://www.laplacef.com/2014/05/24/how-to-defer-parsing-javascript-in-wordpress/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website
https://www.mvestormedia.com/leverage-browser-caching-w3-total-cache/

Best regards,
Jack Richardson.

#152846 Copied
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