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Theme Crashed - by msn_arefin - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

msn_arefin

Participant

September 12, 2014 at 18:37

This Legenda theme was installed about a months ago. Everything was going fine. I am supposed to submit the project tomorrow. Today I found that nothing is showing up on the website. I read blogs about the problem and finally sorted out the problem. After I have the theme from phyMyadmin database everything is working fine. I need to why I am having this problem, is there any way I can recover the theme. Now I have activated twentyfourteen theme and legenda theme is disable now. But if I enable the theme, nothing shows up in the theme. Can you please take a look on my website.

Please, contact administrator
for this information.

#15253 Copied

5 Answers

Eva Kemp

Support staff

September 12, 2014 at 18:46

Hello,

What actions had you made before this problem happened?
Have you tried to restore not only the database but the files as well from the back up at your hosting provider?
Also ask your host to check error logs to find out why this issue happens.

Thank you.

Regards,
Eva Kemp.

#15259 Copied

msn_arefin

Participant

September 12, 2014 at 19:19

I last thing I have changed the footer using visual composer that was about 24 hours ago. The only think I was working on is : adding new products on the website. I have talked to them, they asked me the same question did you add any new plugins or disable your plugins one by one. I did that, but nothing changed.

the problem is : http://www.cometracingleathers.com is up which is main domain. the only thing affected is the wordpress website. http://www.cometracingleathers.com/beta/

Is there any way you can recover the theme ?
Do I have to delete theme ? will is affect any of my content ? or If i re install the theme will it be ok ?
I need a solution or suggestion from you.

Arefin

#15265 Copied

Eva Kemp

Support staff

September 12, 2014 at 19:41

Hello,

Please try to reupload the theme files via FTP. The process is the same as updating the theme.

Thank you.

Regards,
Eva Kemp.

#15274 Copied

msn_arefin

Participant

September 12, 2014 at 20:24

the what will the procedure.. delete the theme first then upload the theme..
or
overwrite on the exiting theme ?

#15279 Copied

Eva Kemp

Support staff

September 12, 2014 at 21:48

You can overwrite the existing files.

Thank you.

Regards,
Eva Kemp.

#15293 Copied
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