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Classico Mobile menu not responding - by Pearl Smile GmbH

This topic has 14 replies, 4 voices, and was last updated 7 years, 9 months ago ago by Jack Richardson

Pearl Smile GmbH

Participant

January 20, 2017 at 12:42

Dear Sir or Madam,

Recently encountered a new problem with the mobile menu on both platforms mobile and desktop (sizing down the browser). I have checked the other custom CSS and it doesn’t seem to solve the problem.

Please let me know if there might be some custom CSS that could solve the problem like with the case when the checkout menu did not respond on the mobile devices. Thank you very much in advance.

Best regards,
Alexander Tagiev.

#152573 Copied Theme version: 1.7.1.

13 Answers

Eva Kemp

Support staff

January 20, 2017 at 13:31

Hello,

As I see billing fields on Checkout page are clickable on mobile.
Please clarify your issue.

Thank you.
Regards,
Eva Kemp.

#152581 Copied

Pearl Smile GmbH

Participant

January 20, 2017 at 14:32

Hello Eva,

Sorry I wasn’t clear on my problem. I meant to say that the menu on mobile version on the website is not responding. When you touch or click it, it doesn’t respond, like its not there. Thank you.

Regards,
Alexander

#152589 Copied

Jack Richardson

Support staff

January 21, 2017 at 10:24

Hello,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#152660 Copied

Pearl Smile GmbH

Participant

January 21, 2017 at 11:20

Hello,

The WP dashboard login is provided in the private content. Thank you.

Best regards,
Alexander.

Please, contact administrator
for this information.

#152672 Copied

Eva Kemp

Support staff

January 23, 2017 at 10:16

Hello,

Some plugin is causing the issue. Please disable them one by one to find out what is breaking the functionality.

Regards,
Eva Kemp.

#152764 Copied

florian_huber

Participant

February 7, 2017 at 23:47

Hello.

I have the same problem with my classico theme. The icon for the mobil menu is shown, but nothing happens on click (i.e. the mobil menu doesn’t open).

I switched off my additional plugins, but still it does not work. Any suggestions?
Many thanks,
Florian

#154262 Copied Theme version: 1.7.1 WooCommerce version: not active

Eva Kemp

Support staff

February 8, 2017 at 16:14

Hello @florian_huber,

Please provide FTP and WP Dashboard credentials in private content.
Have you edited original theme files?

Regards,
Eva Kemp.

#154321 Copied

florian_huber

Participant

February 9, 2017 at 10:52

No, I haven’t changed the original files.
Credentials are provided below.
Many thanks,
Florian

Please, contact administrator
for this information.

#154383 Copied

Eva Kemp

Support staff

February 10, 2017 at 10:47

Hello @florian_huber,

What are FTP host and username?
Please provide them.
Thank you.

Regards,
Eva Kemp.

#154453 Copied

florian_huber

Participant

February 10, 2017 at 11:02

Sorry. Missing details are below.

Best,
Florian

Please, contact administrator
for this information.

#154457 Copied Theme version: 1.7.1

Eva Kemp

Support staff

February 10, 2017 at 16:27

Hello @florian_huber,

I’ve reuploaded theme files and now mobile menu is working http://prntscr.com/e70533 .
Please clear browser cache and check.

Regards,
Eva Kemp.

#154489 Copied

florian_huber

Participant

February 10, 2017 at 20:26

Now it indeed works.
Many thanks!

Best,
Florian

#154511 Copied

Jack Richardson

Support staff

February 11, 2017 at 09:24

Hello @florian_huber,

You’re welcome.

Best regards,
Jack Richardson.

#154522 Copied
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