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Revolution slider not loading video on Chrome Browser

This topic has 4 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Eva Kemp

  • Avatar: mivitos
    mivitos
    Participant
    February 1, 2017 at 18:53

    Hi,
    Revolution slider not loading video on Chrome Browser, but working Mozilla and Safari.

    Video Layer not working, but the others sliders it working.

    video layer not working in mobile; (I don’t choose disable the video for mobile devices.)

    Thanks,
    Miquéias.

    #153696 Copied Theme version: RoyalStore v 2.8
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 2, 2017 at 11:30

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Regards,
    Eva Kemp.

    #153737 Copied
    Avatar: mivitos
    mivitos
    Participant
    February 3, 2017 at 14:20

    ok, in private.

    Please, contact administrator
    for this information.
    #153902 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    February 4, 2017 at 10:41

    Hello,

    Please update the theme to the latest version 2.9.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update Revolution Slider and Visual Composer plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #153992 Copied
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