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Added to cart popup: Since version 2.9 the loading circle disappeared

This topic has 34 replies, 4 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

Royalty

Participant

February 7, 2017 at 21:35

Hello,
in version 2.8 the added to cart popup opened immediately after clicking the add to cart button and showed a loading circle until the product was successfully added.
In version 2.9, the popup opens after a short time, when the product is added, the loading circle doesnt show up anymore.
Was this change your intention or did it happen by accident?
Many thanks in advance

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33 Answers

Eva Kemp

Support staff

February 8, 2017 at 17:07

Hello,

Are you talking about the function on single product page or Shop page?

Regards,
Eva Kemp.

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Royalty

Participant

February 8, 2017 at 17:17

On single product page. I’ve disabled the function on shop page so I dont know how it works there.

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Eva Kemp

Support staff

February 9, 2017 at 16:25

Hello,

Loading circle is shown.
I don’t see any issues there.

Regards,
Eva Kemp.

#154401 Copied

Royalty

Participant

February 9, 2017 at 16:30

The page from the screenshot is my old website, running with version 2.8. Please find a link to my development page with version 2.9 in private content and please delete the screenshot of my page. thank you.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 9, 2017 at 17:29

Hello,

Yes, that was removed in the new version.
Do you want to get it back?

Regards,
Eva Kemp.

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Royalty

Participant

February 9, 2017 at 17:30

Yes, can you help me with getting it back?
Many thanks in advance!

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Eva Kemp

Support staff

February 14, 2017 at 16:57

Hello,

Sorry for a long delay.
This will be fixed in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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Royalty

Participant

February 14, 2017 at 18:43

Thank you, can you estimate when the next update will be out?

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Eva Kemp

Support staff

February 15, 2017 at 12:37

Hello,

Unfortunately we can’t tell you the ETA now.
Perhaps it will be released in a month.

Thank you for understanding.

Regards,
Eva Kemp.

#154858 Copied

Royalty

Participant

April 16, 2017 at 21:25

Unfortunately, version 3.0 does not fix the issue properly :/ When I add a product to cart, the popup appears immediately, but does not show the loading circle. When I add a second product to the cart, the popup appears WITH loading cicle..

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Rose Tyler

Support staff

April 18, 2017 at 08:04

Hello,

What Woocommerce and theme version do you use?

Regards,
Rose Tyler.

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Royalty

Participant

April 18, 2017 at 16:18

Woo version 3.0.3 and theme version 3.1

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Royalty

Participant

April 18, 2017 at 18:07

Did you make a rollback of the theme? I had version 3.1 installed, now just downloaded a fresh copy from codecanyon and installed it and noticed that its version 3.0.1…

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Rose Tyler

Support staff

April 19, 2017 at 10:56

Hello,

Very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1, so, please, wait for theme update.
Developers made a misprint in version name and archive was updated. Correct version is 3.0.1, it’s available on TF.

Regards,
Rose Tyler.

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Royalty

Participant

April 20, 2017 at 16:18

Can you please give me an ETA for the new theme version?

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Rose Tyler

Support staff

April 21, 2017 at 12:20

Hello,

Unfortunately, we’re still waiting for news from our developers as they are still working on the update.

Please take our apologies for such delay.
Thank you for understanding.

Regards,
Rose Tyler.

#160836 Copied

Royalty

Participant

April 28, 2017 at 11:49

Updated the theme to version 3.0.2 and cleared the cache but the bug is still there 🙁

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Royalty

Participant

April 28, 2017 at 12:29

Woocommerce version is 3.0.4 and all plugins are up to date

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Rose Tyler

Support staff

April 28, 2017 at 12:49

Hello,

I have checked your site and don’t see the problem with popup loading circle. Is your issue solved?

Regards,
Rose Tyler.

#161671 Copied

Royalty

Participant

April 28, 2017 at 12:52

No, its still there.
1. Clear the cache
2. Add a product to the cart > the popup appears immediately, but the loading buttons dont
3. Add another product to the cart > the popup AND the loading buttons appear immediately (thats how it should be)
Can you please recheck it?
Many thanks.

Please, contact administrator
for this information.

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Rose Tyler

Support staff

April 28, 2017 at 14:16

Hello,

Oh I see, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
Did you change any theme files?

Regards,
Rose Tyler.

#161685 Copied

Royalty

Participant

April 28, 2017 at 14:21

I disabled all plugins except woocommerce and switched to Royal parent theme to be sure that no template files from my childtheme affect it, but that made no difference..

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Rose Tyler

Support staff

April 28, 2017 at 14:34

Hello,

You mustn’t copy the whole content of style.css into your child theme. Please read how to create style.css in the child theme correctly:
http://codex.wordpress.org/Child_Themes
You need write only style modifications you want to apply for your site, there is no need to copy all code.
Please change it.

Regards,
Rose Tyler.

#161691 Copied

Royalty

Participant

April 28, 2017 at 14:36

I know and I didnt copy the whole content, only added the parts that I wanted to modify and custom code for my plugins (that was a lot though).

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Rose Tyler

Support staff

April 28, 2017 at 14:41

Hello,

Sorry, but unfortunately we can’t recreate this problem on our test site.

Regards,
Rose Tyler.

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Royalty

Participant

April 28, 2017 at 15:04

Thats weird.
I uploaded a whole new copy of Royal theme v. 3.0.2, made no changes at all.
Disabled all plugins except woocommerce v 3.0.4.
So there is no customization at all.
But the bug is still there (tested with firefox and chrome).
Do you have any idea what to check? PHP version is 5.6 (apache module).

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Olga Barlow

Support staff

May 6, 2017 at 10:37

Hello,

Truly saying our developers have no good idea why such issue appears and on your site only. For me it looks like when loading gif is cached it works file but the first loading when browser trying to get this image first time it makes this issue. Do you use any cache plugin to speed up your site?

Regards

#162407 Copied

Royalty

Participant

May 7, 2017 at 16:44

Thatso strange..
No I am using no caching plugin. For testing purposes, I disabled all plugins except Woocommerce and the problem was still there. I really dont understand why this happens and why I am the only one with this problem. Can it be server- or php-version related?

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Olga Barlow

Support staff

May 10, 2017 at 13:42

Hello,

If you don’t use cache plugin then I would suggest you to install it and then check again. Maybe cache will help you to fix this issue. PHP version can’t be the problem.

Regards

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