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Options do not appear - by ahdotta - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

  • Avatar: ahdotta
    ahdotta
    Participant
    February 14, 2017 at 00:26

    As it can be seen in the image below, is no longer appearing the options of the theme, when I click on 8Theme Options, only this appears, that is, the options do not appear

    https://drive.google.com/file/d/0B_kW9ms4W11vZE1Oa2JWN2ZDN00/view?usp=sharing

    Att.

    Please, contact administrator
    for this information.
    #154724 Copied Theme version: 3.8 WooCommerce version: 2.6.14
    5 Answers
    Avatar: ahdotta
    ahdotta
    Participant
    February 14, 2017 at 15:05

    Any answer?

    Thank you

    #154785 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 14, 2017 at 15:34

    Hello,

    Try to deactivate all the third-party plugins that did not come bundled with our theme and check if it fixes the problem. If not keep plugins deactivated and provide FTP access to your site.

    Regards

    #154791 Copied
    Avatar: ahdotta
    ahdotta
    Participant
    February 14, 2017 at 16:06

    Ftp access below:

    Please, contact administrator
    for this information.
    #154795 Copied
    Avatar: ahdotta
    ahdotta
    Participant
    February 15, 2017 at 16:24

    problem solved

    #154897 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 15, 2017 at 17:59

    Hello,

    Sorry for the delay in answering. I’m glad to hear that you solved the problem. May I ask you what caused this issue to inform users if anybody has the similar problem?

    Regards

    #154912 Copied
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