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Site Note Loading after Update - by naturalbodz

This topic has 17 replies, 4 voices, and was last updated 7 years, 8 months ago ago by Jack Richardson

naturalbodz

Participant

February 20, 2017 at 12:29

Dear Sir/Madam,

I have updated to the latest theme and now my main page does not load I am getting this error.
Fatal error: Call to undefined function et_translateColumnsCountToSpanClass() in

I imagine this is something to do with the composer, But I am not sure of what to do.
The site was fine before the update.

Is there something I can do with the theme-functions.php file?

I have the latest composer installed, and the latest theme…tried turning them on and off but still the same error.

Could someone please advise on how to fix?

Thanks

Please, contact administrator
for this information.

#155227 Copied Theme version: latest WooCommerce version: 2.6.14

16 Answers

naturalbodz

Participant

February 20, 2017 at 12:35

This appears to be a wide spread issue with the Legenda theme as I did a google search and this is someone elses site that is getting the same error as I am getting.

http://mrkustom.com/performance-accessories/

Fatal error: Call to undefined function et_translateColumnsCountToSpanClass() in /home/mrkustom/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 2147

#155228 Copied

naturalbodz

Participant

February 21, 2017 at 05:44

managed to get someone to fix this issue….there is a problem with an old grid layout that causes issues… maybe look into this!

#155327 Copied

Eva Kemp

Support staff

February 21, 2017 at 09:27

Hello,

So have you fixed the issue?
Please provide FTP credentials for checking.

Thank you.
Regards,
Eva Kemp.

#155354 Copied

naturalbodz

Participant

February 22, 2017 at 00:50

Maybe you can have a look, I think its fixed but apparently there was some old grid function from wscomposer creating some issue with the home page loading.

Please, contact administrator
for this information.

#155432 Copied

Eva Kemp

Support staff

February 23, 2017 at 14:45

Hello,

We can’t connect via FTP getting the error:
Error: Connection timed out
Error: Failed to retrieve directory listing

Please check it.

Regards,
Eva Kemp.

#155602 Copied

naturalbodz

Participant

February 24, 2017 at 01:11

Try this one 🙂

Please, contact administrator
for this information.

#155642 Copied

naturalbodz

Participant

February 24, 2017 at 01:17

Sorry Update, this should work now…Try this

Please, contact administrator
for this information.

#155643 Copied

Eva Kemp

Support staff

February 24, 2017 at 12:46

Hello,

Unfortunately I’m still getting the error:
Error: Connection timed out
Error: Failed to retrieve directory listing

Is there any port number required or other special settings for FTP client?

Regards,
Eva Kemp.

#155690 Copied

naturalbodz

Participant

February 24, 2017 at 12:51

Hi Eva,

I have double checked…

Please, contact administrator
for this information.

#155692 Copied

Eva Kemp

Support staff

February 24, 2017 at 13:20

Hello,

Sorry, but still the same error.
Perhaps your server is blocking our IP?
Is there any Firewall?

Regards,
Eva Kemp.

#155700 Copied

naturalbodz

Participant

February 24, 2017 at 13:39

Ok check the PM

Please, contact administrator
for this information.

#155705 Copied

Eva Kemp

Support staff

February 24, 2017 at 15:37

Hello,

I’ve sent IP address to your email.
Please check it.

Regards,
Eva Kemp.

#155714 Copied

naturalbodz

Participant

February 24, 2017 at 16:02

Added

#155719 Copied

Eva Kemp

Support staff

February 27, 2017 at 13:09

Hello,

Unfortunately we still can’t log in.
Could you please send the files that you edited?

Thank you.
Regards,
Eva Kemp.

#155857 Copied

Martin_D

Participant

March 8, 2017 at 21:23

Hey man, how did you solve the issue, any pointers? I’ve been wondering for two days..tried downgrading, tried changing plugins, nothing worked.. Get the same error like you:

Fatal error: Call to undefined function et_translateColumnsCountToSpanClass() in /wp-content/themes/legenda/framework/theme-functions.php on line 2147

#156482 Copied

Jack Richardson

Support staff

March 9, 2017 at 11:09

Hello,

You have been answered in this thread https://www.8theme.com/topic/new-wordpress-update-fatal-error/#post-156531 regarding the issue. Please check it.

Regards,
Jack Richardson.

#156533 Copied
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