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Video background really dark - by CIDesign_Media

This topic has 2 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Eva Kemp

CIDesign_Media

Participant

February 27, 2017 at 22:29

Hi,

This is a strange issue because the problem is only occurring on my clients side. I have a video background row with no overlay (link to page: https://jackspremium.com/) and it looks fine on my end, see here: http://prnt.sc/ee5sqt. However, my client is telling me that the video is so dark he can barely see it, please see his screenshot: https://jackspremium.com/wp-content/uploads/2017/02/unnamed.jpg

I am working on getting his environment details right now, I was just wondering if you knew what might be causing the problem. I appreciate your help!

Please, contact administrator
for this information.

#155913 Copied Theme version: 2.9 WooCommerce version: 2.6.14

1 Answer

Eva Kemp

Support staff

February 28, 2017 at 11:13

Hello,

I see the video properly too.
What OS and browser is your client using?
Does the issue persist if he check in different browser with the same OS?

Regards,
Eva Kemp.

#155928 Copied
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