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Theme activation problem - by kiazinto - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

kiazinto

Participant

March 2, 2017 at 12:37

I have “API request call error” when trying activate.

Provider says there’s version 1.0.2j of OpenSSL.
What would be the problem?

Can this problem occur when I’ll move site to other catalog/server?

Regards
Jacek K.

Please, contact administrator
for this information.

#156076 Copied Theme version: 3.8.1

14 Answers

Olga Barlow

Support staff

March 3, 2017 at 08:24

Hello,

Very strange.
Check these abilities availability from your hosting:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Regards

#156161 Copied

kiazinto

Participant

March 4, 2017 at 10:30

My provider verified connection. They said there’s some problem with encrypted connection on the other side (136.243.62.35):

HTTP/1.1 400 Bad Request
Date: Fri, 03 Mar 2017 15:03:04 GMT
Server: Apache/2.4.25 (centos) OpenSSL/1.0.2h mod_fcgid/2.3.9 mod_wsgi/3.4 Python/2.7.5
Content-Length: 226
Connection: close
Content-Type: text/html; charset=iso-8859-1

<!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”>
<html><head>
<title>400 Bad Request</title>
</head><body>
<h1>Bad Request</h1>
<p>Your browser sent a request that this server could not understand.<br />
</p>
</body></html>

JK

#156230 Copied

kiazinto

Participant

March 6, 2017 at 11:35

I’ve tried to activate another installation from completely different server/provider. There’s exactly the same problem (API request call error).

JK

#156294 Copied

Olga Barlow

Support staff

March 7, 2017 at 12:03

Hello,

Could you, provide me IP address of your host? We’ll check our logs if connections were blocked.

Regards

#156407 Copied

kiazinto

Participant

March 8, 2017 at 15:21

One installation from 77.55.140.109, another from 79.96.206.144

JK

#156460 Copied

kiazinto

Participant

March 9, 2017 at 13:37

It is now 8 days from purchase and I can’t do ANY work for my client.

JK

#156566 Copied

Olga Barlow

Support staff

March 10, 2017 at 10:12

Hello,

We are waiting for the answer from Envato about your purchase code. We have tried to activate theme using our purchase code and activation was successful. Also, we tried your purchase code on our test installs and get the error, at the same time our purchase code works fine. It means something is wrong with your purchase code and we are waiting for the answer what exactly is wrong. I tried to verify your code using Envato form and I didn’t get the buyer name, it’s very strange because every purchase code has the buyer.
Once I get the response from Envato I’ll inform you.

Regards

#156645 Copied

Olga Barlow

Support staff

March 11, 2017 at 08:36

Hello,

Could you, please, tell me your TF username?

Regards

#156715 Copied

kiazinto

Participant

March 11, 2017 at 12:21

It was ordered without logging with biuro@needpower.eu or office@needpower.eu e-mail

JK

#156736 Copied

Olga Barlow

Support staff

March 11, 2017 at 13:40

Hello,

Very likely this is the reason of your issue. We get the following answer from Envato http://prntscr.com/eimfth
So, please, open the ticket https://help.market.envato.com/hc/en-us/requests/new

Regards

#156744 Copied

vbungy

Participant

March 13, 2017 at 06:34

API request call error

#156784 Copied

Olga Barlow

Support staff

March 13, 2017 at 08:54

Hello, @vbungy,

I have checked your license and didn’t face problem with activation. What version of OpenSSL do you use?

Regards

#156789 Copied

kiazinto

Participant

March 16, 2017 at 10:06

Problem solved.
API key didn’t worked with Envato “guest account”
I’ve created regular account with the same e-mail I’ve made purchase.
Now I’ve got working API key and purchased theme on this new account.

Thanks You.

Jacek

#157108 Copied

Olga Barlow

Support staff

March 16, 2017 at 14:49

Hello,

Great. I’m glad that problem was solved. Sorry for this inconvenience.

Regards

#157146 Copied
Tagged: activation, templates, theme, woocommerce, wordpress
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