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Remove/reset a purchase license - by roje0913

This topic has 5 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

roje0913

Participant

March 9, 2017 at 17:17

I have created sites that are very similar by using the wp clone academy plugin. Everything works fine, but it is also copying the activated license key. So instead of having 4 licenses entered, it is using the same one for all 4 sites. I have purchased additional licenses, but cannot enter them, how can I unactivate the license and reactivate it with a different code on the 3 other websites? And I want to be sure I will not lose any of the other settings either.

#156616 Copied

4 Answers

Olga Barlow

Support staff

March 11, 2017 at 12:00

Hello,

Please, provide the following information in Private content area:
– domains list + license that should be associated with every domain.
– admin panel access to every WP installation to check if the license was reactivated successfully.

Regards

#156732 Copied

roje0913

Participant

March 11, 2017 at 15:28

I cannot give you that access, can you just walk me through the process.

#156748 Copied

roje0913

Participant

March 11, 2017 at 15:30

Just to be sure you know I have the licenses bought, they are below

Please, contact administrator
for this information.

#156749 Copied

Olga Barlow

Support staff

March 13, 2017 at 09:13

Hello,

Unfortunately, I can’t share deactivation process on forum due to security reasons. I need just temporary access to admin panels. You’ll be able to remove temporary user once licenses will be re-activated.

Regards

#156793 Copied
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