Return to previous page

Something wrong with pictures on a product page

This topic has 6 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

Vikfom

Participant

March 18, 2017 at 04:44

Hello!
I installed woopress theme on my website and there is something wrong with the main picture on a product page. I can see only half of the picture. Please help me to fix it.

Please, contact administrator
for this information.

#157250 Copied Theme version: 2.9.2 WooCommerce version: 2.6.12

5 Answers

Rose Tyler

Support staff

March 20, 2017 at 09:44

Hello,

Please check if the problem persists with default Woocommerce theme Storefront, install it in Appearance > Themes and activate.
Try to disable all 3-rd party plugins and then check.
Let us know the result.

Regards,
Rose Tyler.

#157304 Copied

Vikfom

Participant

March 21, 2017 at 07:36

Hello 8theme support team!
Thank you for your reply.

I’ve checked everything. There is no such problem in default Woocommerce theme Storefront.
I also disabled all plugins with the Woopress theme but anyway there was still the same problem.

Please help me to fix it.

Regards!

#157381 Copied

Rose Tyler

Support staff

March 21, 2017 at 16:35

Hello,

I’ve disabled JCH Optimize Pro plugin. Please check your image now http://prntscr.com/empkfp.
Please try to increse the Single Product Image size http://prntscr.com/emplnx http://prntscr.com/empm0d (WooCommerce->Settings->Products->Display) then regenerate thumbnails.

Regards,
Rose Tyler.

#157446 Copied

Vikfom

Participant

April 14, 2017 at 09:27

Hello Rose Tyler!
I did everything what you said and now everything is ok with the main product picture on the product page.
But I have another problem with product pictures on the product page. I’ve just found it today.

If I check website in my iPhone I see 2 big pictures – one below another one. You can see it on the screenshot http://prnt.sc/ewazed And there is no empty space between pictures.
And the same with thumbnails – they are just below big pictures and there is also no empty space between them. You can see it on the screenshot http://prnt.sc/ewazjn

Please help me to fix it. There is no such problem when I check website in my laptop in Google Chrome, but there is the same problem in Firefox.

Thank you in advance!

Please, contact administrator
for this information.

#160119 Copied Theme version: 2.9.2 WooCommerce version: 2.6.14

Rose Tyler

Support staff

April 14, 2017 at 10:12

Hello,

Very likely, the problem is caused by some plugin. Try to disable all 3-rd party plugins, clear browser cache and then check.

Regards,
Rose Tyler.

#160131 Copied
Viewing 6 results - 1 through 6 (of 6 total)