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Products return blank page - by roswell-it

This topic has 8 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Rose Tyler

roswell-it

Participant

March 20, 2017 at 18:07

after creating products and then accessing my store and selecting a product they return a blank white page. i have included screenshots

Please, contact administrator
for this information.

#157357 Copied

7 Answers

roswell-it

Participant

March 20, 2017 at 18:10

#157358 Copied

roswell-it

Participant

March 21, 2017 at 11:50

After further testing it appears that adding a product category is what is causing a product to return a blank page

#157409 Copied

Rose Tyler

Support staff

March 22, 2017 at 10:33

Hello,

So, is the issue solved?
The wp-admin credentials are incorrect. Please check them.

Regards,
Rose Tyler.

#157493 Copied

roswell-it

Participant

March 31, 2017 at 11:44

no it is not. updated admin details updated below

Please, contact administrator
for this information.

#158444 Copied

Rose Tyler

Support staff

March 31, 2017 at 12:28

Hello,

Sorry, but wp-admin credentials are incorrect. Please check them.
Please check if the problem persists with default Woocommerce theme Storefront. Disable all the third-party plugin and check if it fixes the issue.
Let us know the result.

Regards,
Rose Tyler.

#158447 Copied

roswell-it

Participant

March 31, 2017 at 16:59

i have created a new user these credentials are 100% correct

Please, contact administrator
for this information.

#158483 Copied

Rose Tyler

Support staff

April 3, 2017 at 08:13

Hello,

When I disabled all 3rd-party plugins, product page got working http://prntscr.com/ersang.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

Regards,
Rose Tyler.

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