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Checkout page – difficulty filling out country and state, and invisible

This topic has 14 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

rkunderground

Participant

March 22, 2017 at 00:08

Hi.

1. In the customer fields of name and address, the font color must be white because I can’t see it. I remember we changed the font color to white in the cart page, but I don’t want the cart page to be messed up if we change the checkout page font to black.

2. I can’t fill out any information in the country field or the state field. The state field just flashes when you click on it and it doesn’t give you any time to pick a state.

Please, contact administrator
for this information.

#157469 Copied

13 Answers

Olga Barlow

Support staff

March 22, 2017 at 18:10

Hello,

Please, provide me link to your site and temporary admin panel access. I need to check the checkout page to find out what is the reason of your issue.

Regards

#157596 Copied

rkunderground

Participant

March 22, 2017 at 18:29

ok, thanks Olga

Please, contact administrator
for this information.

#157599 Copied

Olga Barlow

Support staff

March 22, 2017 at 18:46

Hello,

Please, check the credentials that you provided http://prntscr.com/en6pey

Regards

#157606 Copied

rkunderground

Participant

March 22, 2017 at 19:06

sorry, forgot to update user. now try.

#157610 Copied

Olga Barlow

Support staff

March 23, 2017 at 12:31

Hello,

I have fixed the color of the fields. You have changed the color of inputs in Theme Options and it makes the issue for the dark version because the color of the text is white for this version. Anyway, check now, please. Also, I don’t see any issue with Country selector. What browser do you use?

Regards

#157674 Copied

rkunderground

Participant

March 23, 2017 at 14:35

Thank you Olga. I was having trouble changing the font color in theme options.

I’m using both Chrome and Safari. The country selector works good – it stays open when I click on it. However, the state selector doesn’t stay open at all. That will annoy customers trying to fill out their info.

#157711 Copied

Olga Barlow

Support staff

March 24, 2017 at 13:26

Hello,

Check now, please.

Regards

#157814 Copied

rkunderground

Participant

March 24, 2017 at 14:54

It works now, thanks. What was the problem before? Or did it always work for you?

#157840 Copied

Olga Barlow

Support staff

March 24, 2017 at 18:05

Hello,

Some styles issue. We’ll also fix it in next theme update.

Regards

#157864 Copied

rkunderground

Participant

November 20, 2017 at 02:14

the problem started up again. Can’t see the country or state in the fields

Please, contact administrator
for this information.

#177983 Copied

Olga Barlow

Support staff

November 20, 2017 at 12:04

Hello,

Added custom classes into custom CSS to fix the problem http://prntscr.com/hcsrdu
Check now, please.

Regards

#178059 Copied

rkunderground

Participant

November 20, 2017 at 19:32

great, thank you Olga

#178123 Copied

Rose Tyler

Support staff

November 21, 2017 at 09:23

You’re welcome!
Let us know if you need any further assistance.

Regards

#178158 Copied
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Checkout page – difficulty filling out country and state, and invisible

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