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Visual Composer will not load NULL Value

This topic has 4 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

qmansr12

Participant

September 16, 2014 at 20:23

The front end Visual Composer will not load at all. I tried using Firefox and IE. When trying to access in IE I am getting a parent.vc.loaded is NULL or not an object. I’ve already set the site as a trusted site and lowered the security settings in IE. Your help is appreciated.

Please, contact administrator
for this information.

#15782 Copied

3 Answers

Robert Hall

Support staff

September 17, 2014 at 07:03

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#15809 Copied

qmansr12

Participant

September 18, 2014 at 01:53

Sorry this took so long to get back to you.

Please, contact administrator
for this information.

#15962 Copied
Eva Kemp

Support staff

September 18, 2014 at 12:27
Hello,

Sorry, but there is a bug with frontend editor of VC plugin. We recommend you to use backend editor instead.
To change logo size you need use this code in custom.css file:
```
.header1 .logo img {
max-width: 100px;
width: 100px;
}
```
Also you need change permissions to 777 for your logo image as it’s not visible on the site. I’ve tried to do this via FTP but got the error: “Command: SITE CHMOD 777 09
Response: 500 ‘SITE CHMOD 777 09’: command not understood”
You should ask your host to change permissions.

Concerning the Woocommerce warning, you shouldn’t worry as it won’t affect your site work. It should be fixed in our future update.

Thank you.

Regards,
Eva Kemp.
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