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Bug in the website - by jerdude - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

  • Avatar: jerdude
    jerdude
    Participant
    March 29, 2017 at 06:15

    Hi I have an e-commerce site using xStore theme, but I figured out that there’s this “Scrolling Bug” whenever user try to scroll down the product.

    Eg, In single product page, when user scroll half way, it will automatically scroll user down to the footer and stuck there forever and ever.

    I have tried to disabled other plugins, none of them actually works. I suspected its the redux framework that cause the issue. I have updated to the latest version and yet the issue still occured.

    PLease advise URGENTLY

    Please, contact administrator
    for this information.
    #158159 Copied Theme version: 1.7 WooCommerce version: 2.6.14
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 30, 2017 at 09:57

    Hello,

    Please, provide me FTP access to correct WP directory – wp-content. I don’t see WP files at present http://prntscr.com/eq8s8e

    Regards

    #158306 Copied
    Avatar: jerdude
    jerdude
    Participant
    April 3, 2017 at 03:24

    After login via FTP, navigate to /var/www/html

    #158529 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 3, 2017 at 18:55

    Hello,

    Check now, please.

    Regards

    #158615 Copied

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