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Website not loading correctly on Mobile Web.

This topic has 11 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

sus2k

Participant

April 2, 2017 at 00:40

Hey guys,

The website was working fine a month ago on the mobile website. I have not made any changes and now just checking the website on my android phone it is not loading correctly.

Please, contact administrator
for this information.

#158504 Copied

10 Answers

Rose Tyler

Support staff

April 3, 2017 at 08:50

Hello,

Please update required plugin to the last versions https://www.8theme.com/download-plugins/ and try to disable 3-rd party plugins and then check.
Let us know the result.

Regards,
Rose Tyler.

#158541 Copied

sus2k

Participant

April 5, 2017 at 11:10

Hi

As instructed I have updated all the plugins and the mobile page is still not working! Addition to that my feature product on my home page is not displaying properly!

Could you please take a look at it ASAP as this is affecting my business. Thank you very much.

#158787 Copied

sus2k

Participant

April 5, 2017 at 11:21

Sorry it’s also broken my footer slide show on the bootom right.

Product page

eg.
https://www.cuffz.com.au/product/boston-celtics-cufflinks/

#158788 Copied

Rose Tyler

Support staff

April 5, 2017 at 12:29

Hello,

What browser and version are you using on mobile?
Please don’t update Woocommerce to 3.0. Compatibility of our theme with the plugin will be added in a new theme update.
Thank you for understanding.

Regards,
Rose Tyler.

#158807 Copied

sus2k

Participant

April 6, 2017 at 07:42

I am using chrome and mobile is HTC.

My main concern at the moment is in the product page the right footer is not loading anymore.

example.

https://www.cuffz.com.au/product/boston-celtics-cufflinks/

#158898 Copied

Rose Tyler

Support staff

April 6, 2017 at 13:04

Hello,

As I see you’re using old theme version.
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Don’t forget to create back up of your files and database before starting update process!
https://youtu.be/KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Rose Tyler.

#158950 Copied

sus2k

Participant

April 7, 2017 at 11:04

I’ve updated and done what you have asked… now my eWay check out for credit card method is not processing….

#159081 Copied

sus2k

Participant

April 8, 2017 at 00:54

Rose, after I updated my check out with EWAY is not working! Credit card is not processing and I have customer who are complaining. Please get this fix ASAP.

Please, contact administrator
for this information.

#159154 Copied

sus2k

Participant

April 8, 2017 at 08:54

Nevermind, your update screwed me over.. I had to use my backup..

Thank alot helper for nothing.

#159169 Copied

Rose Tyler

Support staff

April 11, 2017 at 08:25

Hello,

Sorry for some delay in answering.
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#159481 Copied
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