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Contains outdated copies of some WooCommerce template files

This topic has 42 replies, 6 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

John

Participant

April 4, 2017 at 14:50

I have just updated and now I get this error and the tabs and zoom are not working on all product pages??

Your theme (Royal Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Link in private content. Please advise as my website is meant to be going live now.

Please, contact administrator
for this information.

#158700 Copied

41 Answers

User

Participant

April 4, 2017 at 15:40

I have same problem in Royal Theme.

#158703 Copied Theme version: Royal Theme 2.9 WooCommerce version: 3.0.0

John

Participant

April 5, 2017 at 09:39

Rose Tyler can you help?

#158765 Copied

Rose Tyler

Support staff

April 5, 2017 at 09:50

Hello,

Please don’t update Woocommerce to 3.0. We are working on the compatibility of our theme with the new plugin version. It will be added in a new theme update soon.

Regards,
Rose Tyler.

#158768 Copied

John

Participant

April 5, 2017 at 10:21

It has already been updated! Now what?

#158780 Copied

Rose Tyler

Support staff

April 5, 2017 at 10:28

Hello,

In this case, you can try to delete new version of this plugin and install previous one. If it don’t help, you need to wait for new theme update, for Royal it will be realized in a few day.

Regards,
Rose Tyler.

#158782 Copied

John

Participant

April 10, 2017 at 10:25

How do you update the theme to the new version? I have the envato plugin installed but it wont work properly.

Please, contact administrator
for this information.

#159291 Copied

John

Participant

April 10, 2017 at 10:57

New problem 🙁 https://www.8theme.com/topic/zoom-only-works-when-you-load-the-page-in-landscape-on-ipad/#post-159305

#159306 Copied

Rose Tyler

Support staff

April 11, 2017 at 07:07

Hello,

Seems there is some problem with envato plugin, so try to update theme FTP.
All required plugins can be downloaded here https://www.8theme.com/download-plugins/
Don’t forget to create back up of your files and database before starting update process!
After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.
https://youtu.be/KdWESIIPU1k
(it’s for legenda theme but the process is the same).

Regards,
Rose Tyler.

#159454 Copied

Rin

Participant

April 13, 2017 at 09:40

Hello

Questions.
1. I updated Royal and got the same error as above, so I fixed all outdated WooCommerce templates. Now they all disappeared. BUT I still can’t edit/write anytnihg in product data at the single page and it’s “loading” forever…

2. Should I download ALL 13 plugins in this page https://www.8theme.com/download-plugins/ ?

3. What does “Royal Child” mean? My theme chnaged automatically to Royal Child and it’s licated at the same level as royal. Is this correct?

Please let me know how to fix them.

all the best,

#159933 Copied Theme version: v3.0.1 WooCommerce version: 3.0.2

Rose Tyler

Support staff

April 13, 2017 at 13:30

Hello, @Rin,

1. Our latest theme version is 3.0.1 and compatibility with WooCommerce 3.0.1.
You can try to disable 3-rd party plugins and check issues.
2. A message about required plugins you can see on the top of the plugins page. https://www.8theme.com/demo/docs/royal/#!/external_plugins
3. Please read https://www.8theme.com/demo/docs/royal/#!/2_child_theme
https://codex.wordpress.org/Child_Themes

Regards,
Rose Tyler.

#159987 Copied

Rin

Participant

April 14, 2017 at 05:36

Hello Rose,

Thank you for your replay.

1. I downgraded back to WooCommerce 3.0.1, but still it does’t work correctly and I can’t edit/write anytnihg in product data and it’s “loading” forever

2. I see the currency chage that I made (Woocommerce > Settings > General > Currency Options) from $ to ￥ was succrssful on the dashboard, but it doesn’t refrect on the website (still reminds $ sign)

3. The left thumbnail in the all single-pages always disappear (x sign).

4. Witch theme to activate, Royal or Royal Child?

#160109 Copied

Rose Tyler

Support staff

April 14, 2017 at 14:09

Hello, @Rin,

1. DB was updated by woocommerce, so you can’t correct downgrade version without using backup.
2-3. We can’t login to check it http://prntscr.com/ewea2k
4. You need have latest parent theme version but activate child.

Regards,
Rose Tyler.

#160179 Copied

Rin

Participant

April 14, 2017 at 19:05

Hello Rose,

1, I meant I downgraded to WooCommerce 3.0.1 by using backup since you said ” the latest theme version is 3.0.1, compatibility with WooCommerce 3.0.1″ so I tried to match. DB means database, correct? I did backuped database as well, but still can’t edit/write anytnihg the product data

2-3, What is that link? It says 403 error, no permission to access. And the thumbnail in the product page doen’s work correctly (still has x sign) but I could modefy the currency sign

Since I got stuck and can’t edit/write product datas, can you please let me know what is the possible way to fix?

all the best

#160204 Copied

Rin

Participant

April 15, 2017 at 08:22

Please ignore my previous question 1.

After checking all plugins, it looks like Ultimate Addons for Visual Composer is the one makes the conflict of endress loading at product data.

Please, contact administrator
for this information.

#160220 Copied

Rin

Participant

April 18, 2017 at 10:33

Please give me advice for my questions

#160371 Copied

Rose Tyler

Support staff

April 18, 2017 at 13:24

Hello, @Rin

Sorry for the delay in answering.

3. The left thumbnail in the all single-pages always disappear (x sign).

– please, provide a screenshot.

Regards,
Rose Tyler.

#160405 Copied

Rin

Participant

April 18, 2017 at 17:50

Plese see the link for your request.

1. Also the theme Royal requires Ultimate Addons for Visual Composer. But if I activate it, the product data stop working. What shoul I do?

2.I’m still staying wiht Royal 3.0.1 and Woocommerce 3.0.1. Shold I keep this condition still or updated anything at this time?

Please, contact administrator
for this information.

#160448 Copied

Rose Tyler

Support staff

April 19, 2017 at 10:53

Hello,

1. Very likely it is problem of compatible Ultimate Addons for Visual Composer and new Woocommerce version.
Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated.
2. Yes, please use Woocommerce 3.0.1 until new theme update.

Regards,
Rose Tyler.

#160498 Copied

John

Participant

April 19, 2017 at 10:57

When will the update be?

#160502 Copied

Rose Tyler

Support staff

April 19, 2017 at 11:00

Hello,

A theme update will be released within one week.
Also, make sure, that you are using Ultimate Addons for Visual Composer v 3.16.10 https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#160503 Copied

Rin

Participant

April 19, 2017 at 18:44

Hello Rose,

Thank you for your replay.

1. Also please let me know how to fix the error of thumbnail as I asked previously. “3. The left thumbnail in the all single-pages always disappear (x sign).”

2. When I scrolled down my site, the main menu disappear from the top area except the logo, how can i fix this? Please see the link

Please, contact administrator
for this information.

#160605 Copied

Rose Tyler

Support staff

April 20, 2017 at 07:40

Hello,

I don’t see a problem with thumbnail on your site http://prntscr.com/eyktt8
Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

Regards,
Rose Tyler.

#160650 Copied

Rin

Participant

April 20, 2017 at 19:53

Hell Rose,

Here is my look. http://prntscr.com/eytwu2
Wait until loading is completed, then the thumbnail disappears in my case.. What does this mean?

Thank you for the second answer!

#160782 Copied

Rose Tyler

Support staff

April 21, 2017 at 09:44

Hello,

Try to clear cache and then check.
What browser and browser version do you use?

Regards,
Rose Tyler.

#160816 Copied

Rin

Participant

April 22, 2017 at 08:44

Hello Rose,

Thank you for your help. Please see the links below

Please, contact administrator
for this information.

#160903 Copied

Rose Tyler

Support staff

April 24, 2017 at 07:34

Hello,

1. Are you using the latest browsers versions?
I checked your site and couldn’t replicate the issue.
2. Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues. Provide a link to page with the problem.

Regards,
Rose Tyler.

#160988 Copied

Rin

Participant

April 24, 2017 at 10:04

1. Yes I’m using the newest version IE 11 (11.0.41(KB4014661) Windows7. It never happened before updated and downgraded the theme. Mac (Iphone and Ipad) doesn’t show the thumbnail error, but my PC with Window7 does.

2. I could solve it, thanks!

3. For required plugins, there are Master Slider and Master Slider Pro. Witch one should I activate?

#161022 Copied

Rose Tyler

Support staff

April 25, 2017 at 14:29

Hello,

1. Oh I see, it will be fixed in new theme update.
2. You’re welcome!
3. Master Slider

Regards,
Rose Tyler.

#161199 Copied

rgwenceslao

Participant

April 26, 2017 at 09:24

I have the same issue. I’m not a developer so I really have no idea on how to solve this. Can Support help me with this? Private Content contains access to FTP. Here are the logs:

MaxMind GeoIP database: The MaxMind GeoIP Database does not exist – Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: /home/98581-78582.cloudwaysapps.com/mybcacyzjg/public_html/wp-content/uploads/GeoIP.dat. Scroll down to “Downloads” and download the “Binary / gzip” file next to “GeoLite Country”. Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.

royal/woocommerce/archive-product.php,
royal/woocommerce/cart/cart-empty.php,
royal/woocommerce/cart/cart.php version 3.0.0 is out of date. The core version is 3.0.3,
royal/woocommerce/cart/cross-sells.php,
royal/woocommerce/cart/mini-cart.php,
royal/woocommerce/checkout/form-billing.php,
royal/woocommerce/checkout/form-checkout.php,
royal/woocommerce/checkout/form-shipping.php version 2.2.0 is out of date. The core version is 3.0.0,
royal/woocommerce/content-product.php,
royal/woocommerce/content-product_cat.php,
royal/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.0.0,
royal/woocommerce/content-widget-product.php,
royal/woocommerce/global/breadcrumb.php,
royal/woocommerce/global/form-login.php,
royal/woocommerce/global/quantity-input.php,
royal/woocommerce/global/wrapper-end.php,
royal/woocommerce/global/wrapper-start.php,
royal/woocommerce/loop/add-to-cart.php,
royal/woocommerce/loop/loop-end.php,
royal/woocommerce/loop/loop-start.php,
royal/woocommerce/loop/no-products-found.php,
royal/woocommerce/loop/pagination.php,
royal/woocommerce/loop/sale-flash.php,
royal/woocommerce/myaccount/form-edit-address.php version 2.6.0 is out of date. The core version is 3.0.0,
royal/woocommerce/myaccount/form-login.php,
royal/woocommerce/myaccount/my-address.php,
royal/woocommerce/single-product/add-to-cart/simple.php,
royal/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
royal/woocommerce/single-product/product-image.php version 3.0.0 is out of date. The core version is 3.0.2,
royal/woocommerce/single-product/product-thumbnails.php version 3.0.0 is out of date. The core version is 3.0.2,
royal/woocommerce/single-product/related.php,
royal/woocommerce/single-product/sale-flash.php,
royal/woocommerce/single-product/short-description.php,
royal/woocommerce/single-product/tabs/tabs.php,
royal/woocommerce/single-product/up-sells.php,
royal/woocommerce/single-product-reviews.php,
royal/woocommerce/single-product.php

Please, contact administrator
for this information.

#161319 Copied Theme version: 3.0.1 WooCommerce version: 3.0.4
Tagged: files, outdated, template, woocommerce, wordpress
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