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WooCommerce 3.0 - by calebweeks - on WordPress WooCommerce support

This topic has 32 replies, 8 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

calebweeks

Participant

April 4, 2017 at 22:31

Hi 8Theme Team,

We just updated to WooCommerce 3.0 but are getting a blank white screen.

Is Legenda 3.1 compatible with WooCommerce 3.0?

Thanks!

#158726 Copied Theme version: 3.1 WooCommerce version: 3.0

31 Answers

Rose Tyler

Support staff

April 5, 2017 at 09:58

Hello,

Please don’t update Woocommerce to 3.0. Compatibility of our theme with the plugin will be added in a new theme update.

Regards,
Rose Tyler.

#158772 Copied

G€n!u$

Participant

April 5, 2017 at 12:26

Hello Rose,

What is the planning for the theme update to be compatible with woocommerce 3.0?

Best regards,

George

#158805 Copied

Rose Tyler

Support staff

April 5, 2017 at 12:37

Hello,

The next theme update should be in 1-2 weeks.
Don’t update WC plugin before theme update. If you have already done this, please, downgrade WC plugin version or wait for the next theme update.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards,
Rose Tyler.

#158809 Copied

calebweeks

Participant

April 5, 2017 at 16:37

Hi Rose – thanks so much for the update.

Question: Is there any way Legenda could keep up-to-date with WooCommerce releases in the future?

I know the WooCommerce 3.0 has been in development since August and had 4 beta versions since December (4 months ago) along with 3 Release Candidates in March with an upgrade date of April 4th.

Question: Does the 8Theme team wait for the actual release to test compatibility?

I ask because I am aware of the challenges in theme compatibility but also mindful of other theme developers who worked with the release candidates to introduce WooCommerce 3.0 compatibility before the release came out.

Also, with WooCommerce 3.0 running a content update, is it even possible to “downgrade” or rollback to WooCommerce 2.6.14 without restoring from a backup?

Thanks for any replies you can give, and thanks, of course, for Legenda, XStore, etc.! 🙂

#158867 Copied

Rose Tyler

Support staff

April 10, 2017 at 11:16

Hello,

Sorry for some delay in answering.
We did not wait to the actual release and were working to update the theme.
The last release candidate of woocommerce did not include all changes as a final version. So we need more time to prepare all of our themes to update.
DB was updated by woocommerce, so you can’t correct downgrade version without using backup.
The legend theme will be updated on this week.
Thank you for understanding.

Regards,
Rose Tyler.

#159311 Copied

calebweeks

Participant

April 18, 2017 at 17:45

Hi Rose – thank you, again, for your kind and quick replies to our thread 2 weeks ago! I am also a license holder for Xstore, so I really appreciated the immediately update to Xstore for WooCommerce 3.0 compatability, etc.

Any news on Legenda?

Thanks for writing when able!

#160447 Copied

Jack Richardson

Support staff

April 20, 2017 at 10:43

Hello,

Unfortunately we’re still waiting for news from our developers as they are still working on the update.

Please take our apologies for such long delay.
Thank you for understanding.

Best regards,
Jack Richardson.

#160697 Copied

calebweeks

Participant

April 20, 2017 at 19:47

Thanks for the update, Jack. We’ll look forward to using it when it arrives!

#160781 Copied

lkendrick22

Participant

April 26, 2017 at 18:03

Any news on when the new update will be released? My customers are unable to complete the checkout process right now, and I would love to be back up and running at full capacity as soon as possible. I really like Legenda, but this delay in releasing a compatible version is making me consider switching themes. Will the update be released in the next day or so?

#161388 Copied

Ann Sanicola

Participant

April 27, 2017 at 04:00

Three weeks is an unacceptable delay, causing us business losses.

#161418 Copied

Jack Richardson

Support staff

April 28, 2017 at 09:46

Hello @lkendrick22, @Ann Sanicola,

We are really sorry for inconveniences caused by theme update delay, as it’s due to large amount of work. Our developer team are testing new theme version now and then will forward it to ThemeForest for approvement, so we hope it’ll be ready today for download.
Thank you for understanding.

Regards,
Jack Richardson.

#161626 Copied

sophie

Participant

May 2, 2017 at 09:42

I’ve just downloaded the legenda theme from themeforest again but I think it’s still version 3.1 rather than the newest version 3.2. Please let me know where I can downloaded the most updated Legenda theme. I accidentally upgraded my woocommerce and website data and my website hasn’t been functioning properly, I am still waiting for the Legenda theme that’s compatible with my updated woocommerce.

Thanks,
Sophie

#161850 Copied

Rose Tyler

Support staff

May 4, 2017 at 10:46

Hello, @sophie,

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#162087 Copied

sophie

Participant

May 4, 2017 at 12:32

Hi,

I’ve just uploaded Legenda 3.2 to my FTP and my website is looking very strange with photos all over the place. I realised we upgraded woocommerce from 3.0.4 to 3.0.5 which maybe the problem? Could you please let me know how I can roll back woocommerce to 3.0.4? I’ve included my SFPT login in the private content below.

Thanks,
Sophie

Please, contact administrator
for this information.

#162102 Copied

Rose Tyler

Support staff

May 4, 2017 at 14:35

Hello, @sophie,

Please provide a screenshot of the problem.
Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

Regards,
Rose Tyler.

#162131 Copied

sophie

Participant

May 4, 2017 at 14:52

I’ve included links to a couple of screenshots in private content below.

Do you think it has something to do with my website running woocommerce 3.0.5?

Please, contact administrator
for this information.

#162133 Copied

Rose Tyler

Support staff

May 4, 2017 at 15:29

Hello, @sophie,

Unfortunately, I can’t open your screenshots, try to use Lightshot program:
http://app.prntscr.com/en/download.html
Go to this page https://en-gb.wordpress.org/plugins/woocommerce/advanced/, scroll to the bottom where it says previous versions, download 3.0.4 to you PC and FTP to your web / plugins folder.
Also, disable 3-rd party plugins and let me know the result.

Regards,
Rose Tyler.

#162140 Copied

lkendrick22

Participant

May 4, 2017 at 15:38

Rose, could you please send the new theme upgrade to me as well? I would greatly appreciate it! Thank you!

#162142 Copied

Rose Tyler

Support staff

May 4, 2017 at 15:47

Hello, @lkendrick22,

Please check email.

Regards,
Rose Tyler.

#162148 Copied

lkendrick22

Participant

May 4, 2017 at 16:25

Thank you, Rose!

#162156 Copied

Rose Tyler

Support staff

May 5, 2017 at 11:22

Hello, @lkendrick22,

You’re welcome!

Regards,
Rose Tyler.

#162260 Copied

ElitaSharpe

Participant

May 11, 2017 at 00:49

I have updated to the newest theme version of Legenda & updated WooCommerce to 3.0.6. Now it is not possible to checkout if one is signed in. It is possible to checkout as a guest. I have switched to the Storefront theme and it is possible to checkout when logged in with that theme. Can you please tell me how to fix this issue? Thanks!

Please, contact administrator
for this information.

#162747 Copied Theme version: 3.2 WooCommerce version: 3.0.6

Rose Tyler

Support staff

May 11, 2017 at 10:27

Hello, @ElitaSharpe,

Please check theme changelog on ThemeForest http://prnt.sc/f6j5ra
Try to use WooCommerce 3.0.5 version (https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/f6j0xj)

Regards,
Rose Tyler.

#162808 Copied

ElitaSharpe

Participant

May 11, 2017 at 10:58

Hi Rose,

I have rolled back to Woocommerce 3.0.5 and now the guest checkout gives an error message that it needs the billing email address even when it is properly input. If I log in and press Continue, the page only refreshes without going further. It will checkout properly with the Storefront theme.

Thanks,

Elita

Please, contact administrator
for this information.

#162816 Copied Theme version: 3.2 WooCommerce version: 3.0.5

Rose Tyler

Support staff

May 11, 2017 at 12:46

Hello,

The wp-admin credentials are incorrect. Please check them.
Also, provide FTP access.

Regards,
Rose Tyler.

#162850 Copied

ElitaSharpe

Participant

May 11, 2017 at 12:56

I have reconfirmed the WP-admin login and it works. For the FTP access, I have put the information in private content.

Please, contact administrator
for this information.

#162851 Copied Theme version: 3.2 WooCommerce version: 3.0.5

Rose Tyler

Support staff

May 11, 2017 at 13:48

Hello,

Please update theme to 3.2 version http://prntscr.com/f6lf2t and Visual Composer plugin https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#162859 Copied

ElitaSharpe

Participant

May 11, 2017 at 20:50

I have updated to 3.2 and updated the VC. I still have the problem of not being able to check out. As a guest, I get the message about needing the billing email. If I’m logged in, the page refreshes when I click the Continue button. 🙁

#162900 Copied Theme version: 3.2 WooCommerce version: 3.0.5

Rose Tyler

Support staff

May 12, 2017 at 13:29

Hello,

Please check it now with our theme and with Storefront theme – official WC theme.

Regards,
Rose Tyler.

#162957 Copied
Tagged: ecommerce, templates, woocommerce, wordpress
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