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Can't get past billing checkout screen for logged in users

This topic has 7 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

naturalbodz

Participant

April 9, 2017 at 09:02

When logged in, I am unable to get past the billing address screen at checkout. It is working fine when checking out as a guest.

When I click “Continue” after entering the billing information, the JavaScript console window shows:

Uncaught TypeError: Cannot read property ‘value’ of undefined
at a.fn.init.<anonymous> (etheme.js?ver=4.7.3:1037)
at Function.each (jquery.js?ver=1.12.4:2)
at setup_messages (etheme.js?ver=4.7.3:1035)
at Object.success (etheme.js?ver=4.7.3:1012)
at i (jquery.js?ver=1.12.4:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
at y (jquery.js?ver=1.12.4:4)
at XMLHttpRequest.c (jquery.js?ver=1.12.4:4)

Please fix it asap.This site is live.Any help would be appreciated

Thanks,
naturalbodz

Please, contact administrator
for this information.

#159213 Copied Theme version: 3.1 WooCommerce version: 2.6.4

6 Answers

Rose Tyler

Support staff

April 11, 2017 at 10:46

Hello,

I’ve sent a file to your email. Please replace it in js folder, use FTP.

Regards,
Rose Tyler.

#159524 Copied

naturalbodz

Participant

April 11, 2017 at 18:14

I have tried that soultion can you please look into.If you need FTP and WP admin details I can share with you.

Please, contact administrator
for this information.

#159649 Copied

Rose Tyler

Support staff

April 12, 2017 at 11:08

Hello,

As I see, you didn’t change file: on your site – http://prnt.sc/evh2g5 and need to be http://prnt.sc/evh2zz. Please, replace etheme.js file in js folder, use FTP.

Regards,
Rose Tyler.

#159744 Copied

naturalbodz

Participant

April 12, 2017 at 19:21

Please check again I have changed file.

#159864 Copied

naturalbodz

Participant

April 12, 2017 at 19:31

Thank you I get an answer there is cache issue.I flush out cache and its working. :)Thank you for help.

#159865 Copied

Rose Tyler

Support staff

April 13, 2017 at 09:12

Hello,

You’re welcome!

Regards,
Rose Tyler.

#159923 Copied
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Can't get past billing checkout screen for logged in users

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