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Small assist please - by jiim - on WordPress WooCommerce support

This topic has 23 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

jiim

Participant

April 10, 2017 at 21:28

Based on attached image any assistance would be fantastic!

A – Is it possible to place as follow up after “Email to a friend”
B – We having issues with it, on selection its not responsive.
C – Is it possible place next to main image instead under?
D – Were do i have to edit/remove this?
E – How to make fit full size of the theme?
F – We need 5, where to edit it?
extra – the QR code opening as new page – how to change in popup?

Thanks

Please, contact administrator
for this information.

#159439 Copied Theme version: Version: 2.9.2 WooCommerce version: Version 3.0.1

22 Answers

jiim

Participant

April 12, 2017 at 21:41

Any support available?

#159873 Copied

Rose Tyler

Support staff

April 13, 2017 at 09:04

Hello,

Please, provide wp-admin access in Private Content.
3 – Unfortunately, it is not possible.
5 – You can disable sidebar on the single product page in Theme Options.
Check QR widget settings http://prnt.sc/e52lha.

Regards,
Rose Tyler.

#159919 Copied

jiim

Participant

April 13, 2017 at 10:04

5 – Is it possible modify with sidebar, as we need sidebar to stay.
6 – I tried the correction for QR, but still opening in new page instead as popup.
The access information you find in attachment

thanks
Jim

Please, contact administrator
for this information.

#159941 Copied
Rose Tyler

Support staff

April 13, 2017 at 14:33
Hello,

1. You can add this code in Theme Options > Custom css:
```
.single-product .product_meta {
    display: none;
}
.single-product .menu-social-icons {
    margin-top: 15px;
}
```
2, 6. As I see you are using new woocommerce version.
Compatibility of our theme with the plugin will be added in a new theme update.
Please wait for it. Thank you for understanding.
4. To change that text you need edit the file wp-content/plugins/woocommerce/templates/single-product/tabs/description.php. Also, you can read this article of Woocommerce documentation:
https://docs.woothemes.com/document/editing-product-data-tabs/
5. It requires additional customization in files which is beyond our basic support scope.

Regards,
Rose Tyler.
#160003 Copied
jiim

Participant

April 13, 2017 at 14:51

thanks, but !

1. Unfortunatly is not working, but i guessing because of the new version of woocommerce.
3. and 5. is it possible to have quotation for that?

extra question:
Woocommerce is by standard showing 3 product categories per row.
Is it possible to change that to say 5 or 6?

thanks
jim

#160007 Copied

Rose Tyler

Support staff

April 13, 2017 at 15:34

Hello,

1. As I see, the code is working http://prntscr.com/ew033b. Try to clear browser cache.
3, 5. If you have any questions about additional customization you can contact WP-Kraken team.
* Seems, you have changed it http://prntscr.com/ew049j already.

Regards,
Rose Tyler.

#160029 Copied

jiim

Participant

April 13, 2017 at 15:42

Not working was for QR, as regarding the categories per row, yes that’s correct, but unfortunately if we set 6 it splits to 2 rows with 3 categories. Please see link in private section.

Thanks

Please, contact administrator
for this information.

#160034 Copied

Rose Tyler

Support staff

April 14, 2017 at 09:51

Hello,

Thank you for the notice. We will fix categories in a new theme update.

Regards,
Rose Tyler.

#160123 Copied

jiim

Participant

April 14, 2017 at 10:10

Hi Rose,

Im bit confuse! What’s issues are related to woocommerce updated and what is to theme update, can you please clarify for me.

1. We having issues with it product zoom option, on selection its not responsive.
2. The single product ‘related products’ display only 4 we need 5.
3. The category number per row display max 3 only in grid option we need 5-6.
4. The QR not opening in popup, it works as new page only. We need popup- like demo version!

Thanks
Jim

#160129 Copied

Rose Tyler

Support staff

April 14, 2017 at 10:20

Hello,

1, 4. It is related to woocommerce update, and we will fix it in new our update.
2. To display 5 related products you need edit the file wp-content/themes/woopress/framework/theme-functions.php in lines 2692 and 2747, find this piece of code [1200, 4] and replace “4” with “5”.
3. It will be fixed in theme update.

Regards,
Rose Tyler.

#160135 Copied

jiim

Participant

April 14, 2017 at 10:51

Thanks for clarification Rose!
2. Worked!

any update on updates for woocommerce and theme?

Regards,
Jim

#160144 Copied

Rose Tyler

Support staff

April 14, 2017 at 11:10

Hello,

New theme update will be available soon on ThemeForest https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050?s_rank=5
Before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version http://prntscr.com/ewc6e0.

Regards,
Rose Tyler.

#160151 Copied

jiim

Participant

April 20, 2017 at 08:20

Hi,

We start having other errors, please see screenshots.
http://prnt.sc/eyl6ut

thanks
jim

#160660 Copied

Rose Tyler

Support staff

April 20, 2017 at 08:53

Hello,

These problems related to schat plugin and woocommerce.
Do you have this problem with official WC theme Storefront?

Regards,
Rose Tyler.

#160667 Copied

jiim

Participant

April 20, 2017 at 09:14

I checked and yes there is:
– Fixed navigation is ON but not working
– The header with revolution slider not working properly.

we roll back the wc to 2.6, maybe thats the problem?
see private section.

thanks,
jim

Please, contact administrator
for this information.

#160670 Copied

Rose Tyler

Support staff

April 20, 2017 at 13:47

Hello,

We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
You can try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues then.
As I see, fixed header works fine http://prnt.sc/eyowlx

Regards,
Rose Tyler.

#160732 Copied

jiim

Participant

April 21, 2017 at 08:08

Hi,
That’s very strange! it works for you but it doesn’t work for me. I tried clean up the cache, disable almost every plugin one-by-one, even i tired freshly installed different browser – but still not working. Please assist as to find whats cosign this.

Thanks,
Jim

#160807 Copied

Rose Tyler

Support staff

April 21, 2017 at 12:01

Hello,

Did you change access? Please check, because I can’t login to see your site.

Regards,
Rose Tyler.

#160833 Copied

jiim

Participant

April 21, 2017 at 13:26

login is updated!

Please, contact administrator
for this information.

#160851 Copied

jiim

Participant

April 24, 2017 at 08:02

We tried few different options – disable plugins, unfortunately no improvement. But when we tried to change the theme, we noticed that some issues gone! So it clearly the issues are related to the theme.
Please help to identify and resolve the problem.
thanks
jim

#160996 Copied

jiim

Participant

April 24, 2017 at 13:23

any suggestions?

#161063 Copied

Rose Tyler

Support staff

April 27, 2017 at 07:16

Hello,

Sorry for the delay.
Please wait for theme update, it will be realized in 1-2 days.

Regards,
Rose Tyler.

#161428 Copied
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