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One product not adding to cart. - by KoolAide187

This topic has 5 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

KoolAide187

Participant

April 17, 2017 at 16:33

I had a customer message me about a whistle he couldn’t get added to the cart. I tried it myself and it didn’t work either. I went on the backend and checked all the settings and everything looks fine. Any help would be appreciated.
https://echocalls.com/product/echo-3-in-1-whistle/

Please, contact administrator
for this information.

#160297 Copied Theme version: 3.0.1 WooCommerce version: 3.0.3

4 Answers

KoolAide187

Participant

April 17, 2017 at 16:36

I’ve checked several other products and it seems they all add in fine.

#160298 Copied

Rose Tyler

Support staff

April 18, 2017 at 08:18

Hello,

I’ve checked your shop and seen the same issue with some others simple products.
You can try to disable 3-rd party plugins and check issues.
Also, very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1

Regards,
Rose Tyler.

#160343 Copied

KoolAide187

Participant

April 18, 2017 at 13:23

I’ll just wait till the new theme comes out then. It’s not a big issue. It’s working for the most part. For some reason it will add it to cart when you don’t click into the product. If you click add to cart outside of the product when it appears on the shop page it adds. Very strange. You’d think it would have the same code to add it to cart. When do you think the new theme will come out?

#160404 Copied

Rose Tyler

Support staff

April 18, 2017 at 13:28

Hello,

A theme update will be released within one week.

Regards,
Rose Tyler.

#160406 Copied
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