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Can't Activate theme ( Wrong Codes ) Massages for 2 license

This topic has 6 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

Tam

Participant

April 26, 2017 at 04:34

Hi
I can not activate license codes ( massages reach limited and wrong Codes ) I have to buy second license to activate for the same domain name but still can not activate
I don’t want to buy 2 license for 1 domain but I can not wait for your reply and turn out same problem
Please help

Please, contact administrator
for this information.

#161283 Copied

5 Answers

Amzy Leel

Participant

April 26, 2017 at 05:46

We need to verify if you are license owner.
Please, contact us via contact form on ThemeForest.

And provide us your license code https://themeforest.net/user/8theme .
Also, tell us what is the domain where you use our theme.

contact via TF form http://prntscr.com/eyqe4q

#161286 Copied

Tam

Participant

April 26, 2017 at 06:18

Hi
Do you see 2 license I provided on private ?
Can you login themeforest to check my account if you like login info attached

Please, contact administrator
for this information.

#161288 Copied

Olga Barlow

Support staff

April 26, 2017 at 18:23

Hello,

The first code is ok. And I don’t see problems with it. But we can’t verify the second code. You need to contact with Envato support about this because they generate the code and also provide us the service to check it.

Regards

#161392 Copied

Tam

Participant

April 26, 2017 at 19:57

Hi
I don’t understand why you can not verify license codes
I have provided 3 time for my account from themeforest please login and see my account there.
Please look on private section

Please, contact administrator
for this information.

#161411 Copied

Olga Barlow

Support staff

April 27, 2017 at 07:50

Hello,

We can’t login to your account on TF because it has verification precess if you trying to sign in from the different place. So, I suppose you should contact Envato to find out why your license is not valid!

Try to activate theme using the first code, I have increased the activation limit.

Regards

#161435 Copied
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