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Front page not displaying correctly - by Annalice

This topic has 6 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

Annalice

Participant

April 26, 2017 at 07:35

Good day,

I really hope someone can help. My website is not displaying correctly. I did security scans to make sure there is no malware, i deactivated all plugins and activated them one by one but got no results, When i deactivate the Royal theme the website then displays fine. I have even tried deleting the theme and uploading the theme again.

Could someone please assist me on how i can fix this issue as my website now looks horrible and i really don’t want to switch to another theme.

Thank you

#161293 Copied Theme version: 3.0.1 WooCommerce version: 3.0.4

5 Answers

Jack Richardson

Support staff

April 26, 2017 at 10:31

Hello,

Please provide us with wp-admin and FTP credentials in private content area.

Regards,
Jack Richardson.

#161326 Copied

Annalice

Participant

April 26, 2017 at 10:53

Hi Jack,

Please find details bellow. I am using the Royal theme for a few websites and have found the issue on all the websites using your theme.

Thanks

Please, contact administrator
for this information.

#161331 Copied

Jack Richardson

Support staff

April 27, 2017 at 15:54

Hello,

Unfortunately I can’t check the settings in your Dashboard due to restricted user permissions. Please grant administrator permissions for the user you provided. Thank you.

Regards,
Jack Richardson.

#161532 Copied

Annalice

Participant

May 2, 2017 at 07:17

Hi Jack,

I have changed the user permissions.

Thank you
Regards
Annalice

#161843 Copied

Rose Tyler

Support staff

May 4, 2017 at 08:12

Hello,

Sorry for the delay.
Please check now.

Regards,
Rose Tyler.

#162059 Copied
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