Woocommerce "my account is not working

This topic has 8 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

  • 7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2017 at 08:19

    Hello,

    Please read this topic https://www.8theme.com/topic/php-error-on-my-account-page/

    Regards,
    Rose Tyler.

    Avatar: mamatribu
    mamatribu
    Participant
    July 7, 2017 at 13:41

    I´ve just done it and its still no working

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2017 at 13:59

    Hello,

    Could you please provide wp-admin access in Private Content so we could check the account page?

    Regards,
    Rose Tyler.

    Avatar: mamatribu
    mamatribu
    Participant
    July 8, 2017 at 16:22

    Here you are.
    Thanks a lot

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2017 at 08:36

    Hello,

    Sorry for the delay.
    I have checked your site with official WC theme Storefront and saw the same problem. This means that problem related not to our theme. Try to disable 3-rd party plugins and then check the problem.

    Regards,
    Rose Tyler.

    Avatar: mamatribu
    mamatribu
    Participant
    July 11, 2017 at 01:49

    You disabled almost every plugins and the home doesn’t´t work properly the last day.
    Anyway, i disabled every plugins and doesn’t work so it has to be the theme because before i installed the theme, this option had worked perfectly.
    When will be the update of the theme?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 11, 2017 at 08:52

    Hello,

    The problem appears not only with our theme so this means that the issue is not related to the theme.
    The new theme update will be released soon, our developers are working on new theme version.

    Regards,
    Rose Tyler.

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