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Cart section is not working - by Waqas - on WordPress WooCommerce support

This topic has 20 replies, 4 voices, and was last updated 7 years, 3 months ago ago by Waqas

Waqas

Participant

July 7, 2017 at 17:51

Hi there,
Recently I am facing a problem, when I add products to cart it did not display properly as shown in image below

CLICK HERE FOR IMAGE

Any help will be greatly appreciated. Waiting for response. Thank You.

#167349 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.0

19 Answers

Rose Tyler

Support staff

July 10, 2017 at 07:49

Hello,

Sorry for the delay.
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the problem.

Regards,
Rose Tyler.

#167446 Copied

Waqas

Participant

July 11, 2017 at 17:12

Dear Rose Tyler, Thank you for replying. I’ve tried but the problem is still the same. When I enabled debugging it shows me the error on some .php file.

Waiting for response. Thank you

Please, contact administrator
for this information.

#167630 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.0

Rose Tyler

Support staff

July 12, 2017 at 14:32

Hello,

Is your problem solved? http://prntscr.com/furwkf

Regards,
Rose Tyler.

#167747 Copied

Waqas

Participant

July 12, 2017 at 21:25

Sorry for disturbance please check it now.

#167775 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.0

Waqas

Participant

July 12, 2017 at 21:59

Please check the homepage also, products is also not showing. Thanks

#167776 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.0

Rose Tyler

Support staff

July 13, 2017 at 09:31

Hello,

When I disabled all 3rd-party plugins, products got working.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

Regards

#167809 Copied

Waqas

Participant

July 14, 2017 at 21:30

Hi there,
After disabling all the plugins I activate only “Woocommerce”, and when i checked the problem with the cart is still there. Can you please check it. Thank you

#168002 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.1

Laranz

Participant

July 16, 2017 at 23:35

Hi,

Can you pass us the WP Login details in the Private Content reply, so that we can check what is going wrong. If you using any child theme, try switching to the parent theme and see it fixes. It seems few HTML markups are missing in your site that cause this, in any case you edit anything in this file /wp-content/themes/royal/framework/woo.php ?

Let us know,

Thanks,
laranz.

#168042 Copied

Mi Technologies

Participant

July 17, 2017 at 15:06

hi Sorry to rain on the parade but i am having the same issue no other plugins installed I fixed most issue via the forum but this one has me cold , I will try to switch theme’s from child. But if you have any suggestion on how to fix I would appreciate it.

Regards
Estephan

Please, contact administrator
for this information.

#168134 Copied Theme version: Version: 3.0.2.1 WooCommerce version: Version 4.8

Waqas

Participant

July 18, 2017 at 09:11

Dear Laranz,
I think this problem is due to the woocommerce update. I deactivate all the plugins and just activate the woocommerce and checked, the problem still exists. Please check it again. Thank you

Waiting for response

Please, contact administrator
for this information.

#168198 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.1

Mi Technologies

Participant

July 19, 2017 at 06:20

Hi Same as Waqas, removed plugins change child themes etc … only clue is that after the theme install there were version updates from woocommerce which are listed below that needed to be installed for shop to work also had to re-install shop pages it may be a code been over written, I will investigate further as I backed up all files prior to update but may shine a light …

cart.php
cart-empty.php
cross-sell.php
form-billing.php
form-checkout.php
form-edit-address.php
form-shipping.php
mini-cart.php
product-image.php

regards,
Estephan

#168289 Copied

Mi Technologies

Participant

July 19, 2017 at 06:28

BINGO !

First file i restored was mini-cart.php and its working !

The woocommerce status shows this:
royal/woocommerce/cart\mini-cart.php version 2.5.0 is out of date. The core version is 3.1.0,

so an update maybe in order but it seems to be working fine.

Regards,

Estphan ..

#168290 Copied

Laranz

Participant

July 19, 2017 at 07:23

Hi,

Glad you sorted it out. We will fix this “Woocommerce template outdated files” in the update.

Let us know if you have any other questions,

Thanks,
laranz.

#168296 Copied

Waqas

Participant

July 19, 2017 at 19:44

Hello Estphan, appreciated your help I already updated those outdated files but the problem is still same for me.

#168402 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.1

Mi Technologies

Participant

July 20, 2017 at 04:23

Hi Waqas,

That was the issue the updates , if you have a copy of the OLD “mini-cart.php” replace it and it will work.

Regards,
Estephan

#168412 Copied

Waqas

Participant

July 21, 2017 at 20:04

Thanks Estephan the problem is solved much appreciate.

#168569 Copied

Waqas

Participant

July 21, 2017 at 20:08

Thanks Estephan the problem is solved much appreciate. Thanks

#168570 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.1

Laranz

Participant

July 24, 2017 at 07:57

Hi,

Thanks Estephan for the help. 🙂

@Waqas Let us know if you have any other questions,

Thanks,
laranz.

#168603 Copied

Waqas

Participant

July 25, 2017 at 13:25

Thanks for all of your support.

#168690 Copied
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