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Problem with WordPress and Classico Licence

This topic has 8 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

CarolineBoisvert

Participant

July 11, 2017 at 13:05

Hi! I have a problem with my Classico theme installation. Here’s what happened to me:

1- I bought & installed Classico yesterday, but after it was installed I realised that I had some problemes with files on my wordpress and old woocommerce outdated, lots of things were off and so I ”destroyed” my wordpress account to start anew, that’s what I was told to do.

2-After nuking my old account, I created a new account and I tried to install my Classico theme there (same site, same url, but new account on wordpress because I destroyed the old one.) And it’s like it does not grant me access no more (I open it… and white screen + no access to wp).

I would like to get access to it again, I bought it yesterday and never even got to use it and now I cant open it, and I really need help, is it possible to just sent it to me again, the theme, I really don’t know what to do and I need this theme to make my website.

Thanks for helping me.

#167601 Copied

7 Answers

Rose Tyler

Support staff

July 11, 2017 at 14:04

Hello,

Please provide wp-admin and FTP access in Private Content.

Regards,
Rose Tyler.

#167608 Copied

CarolineBoisvert

Participant

July 12, 2017 at 17:20

Hi, thanks for answering I will give you the info in private content

Please, contact administrator
for this information.

#167768 Copied Theme version: classico

Rose Tyler

Support staff

July 13, 2017 at 08:41

Hello,

Please, provide also FTP access.

Regards

#167803 Copied

CarolineBoisvert

Participant

July 13, 2017 at 13:45

I don’t have FTP.

#167841 Copied

Rose Tyler

Support staff

July 13, 2017 at 13:51

Hello,

Ask your hosting provider support to create FTP account to your site files and give us the credentials.

Regards

#167843 Copied

CarolineBoisvert

Participant

July 13, 2017 at 15:26

Thanks so much for your help, we checked some of the requirements and things were off, I did not know and as soon as the hosting tech fixed them I got finaly access to the theme! Everything seems to be going fine, thanks again ans sorry to have bothered you 😉

#167857 Copied

Rose Tyler

Support staff

July 13, 2017 at 15:29

You’re welcome!
Feel free to ask if you need any other help.

Regards

#167859 Copied
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Problem with WordPress and Classico Licence

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