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Can't edit with Visual Composer - by Christophe

This topic has 14 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Olga Barlow

Christophe

Participant

July 17, 2017 at 15:19

Hello,

I can’t editing at the frontend a page with Visual Composer.
Edit a page with VC in the backend works well.

What i see when i trying edit a page is a blank screen width the preloader icon.

Can you help me, so i can edit at the frontend please?

Regards,
Christophe

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for this information.

#168143 Copied

13 Answers

Laranz

Participant

July 18, 2017 at 05:10

Hi,

It shows some js error in the front-end, it seems some plugin compatibility cause this issue. Can you try deactivate the recent plugin you active after that this issue happened? or try download the latest version of VC from here https://www.8theme.com/download-plugins/page/2/ and try to reinstall it.

Also try disable all plugin at once except VC, theme recommended plugin, refresh the cache and see the frontend works, if so, activate the plugin one by one to find the problematic plugin.

Let us know,

Thanks,
laranz.

#168171 Copied

Christophe

Participant

July 18, 2017 at 09:57

Hi,

I found the issue.
The problem is in the REDUX FRAMEWORK (3.6.5) plugin.
When deactivate the plugin, i can edit VC at the frontend.
This is a core plugin used for Xstore?

Regards,
Christophe

#168202 Copied

Christophe

Participant

July 18, 2017 at 13:25

Hello,

After testing the webshop, and order and pay a test-product there is also a blank pgae with the preloader. So the confirmation page doesn’t load when the REDUX FRAMEWORK plugin is enabled!
When disabled and reloading the confirmation page then all works good.

But this is a BIG issue!
Hope you can help me solve this issue with the REDUX FRAMEWORK plugin?

PS: tested all the plugins but only REDUX has this issue!

UPDATE: I reinstall XSTORE without luck 🙁

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for this information.

#168224 Copied

Laranz

Participant

July 19, 2017 at 03:45

Hi,

I tried to deactivate the plugins ( please enable them back ) and found out that it is some compatibility issue between the latest VC plugin. I forward this issue to the developers, until then please use the backend editor to edit the content.

Let us know,

Thanks,
laranz.

#168280 Copied

Christophe

Participant

July 19, 2017 at 10:07

Hello,
Thanks for the fast support.
Okay, i restore a backup, so thats faster and comfortable, instead enable all the plugins and some settings 😉

I hope the VC developers can find a solution fast.
The deadline for the webshop goes live is 2-3 weeks :-/

The biggest problem now is the blank page (with preloader) after ordered product(s). (see previous reply in this topic!)

Regards,
Christophe

#168319 Copied

Laranz

Participant

July 19, 2017 at 10:20

Hi Chris,

Haha that is the easiest way to do that 🙂

Also, can you give us the steps to reproduce this error? “The biggest problem now is the blank page (with preloader) after ordered product(s).” so that we can check what’s going wrong.

Let us know,

Thanks,
laranz.

#168321 Copied

Christophe

Participant

July 19, 2017 at 10:55

Hi Chris,

Thats fast 🙂
Yes haha!

I make a test product that you can simulation the issue, that you can find here (see private content)
Buy this test product. (Be not afraid, it is not a real payment at the moment, the ‘Mollie Payment Service Provider’ plugin for paying is setting in test-mode.
So you can make test-orders.
If you order, the last step, after confirmation the order, you see a blank page with the preloader (again) instead of a page that shows the summary.
For better understand i made a little video (see private content)

I try also another payment method, (the WooCommerce standard bank transfer method) as option but it gives the same issue.

Aiaiai, my poor english 😉

Regards,
Christophe

Please, contact administrator
for this information.

#168331 Copied

Laranz

Participant

July 19, 2017 at 12:54

Hi,

There are two errors showing,

http://take.ms/B0jpL

1. Google Maps API, did you include Google maps using some other plugin? If so, make sure you put the API key in the settings page of that plugin.

2. Another is sendr_plugin_assets_url is missing from woocommerce-sendr plugin

Can you double these two and update us?

Let us know,

Thanks,
laranz.

#168343 Copied

Christophe

Participant

July 19, 2017 at 16:46

Hi,

Thank you very much!
Stupid that i don’t found this problem. I’m sorry for this :-/

So when i’m disabled the sendr plugin then the last step works well!

Regards,
Christophe

#168390 Copied

Christophe

Participant

July 19, 2017 at 17:06

Okay,
Now i understand. There is VC and Sendr-plugin used Google Maps.
Trying figured out now.

Your awesome guys, you pushed me in the right direction 😉

#168393 Copied

Laranz

Participant

July 20, 2017 at 07:38

Hi @Christophe,

Glad we helped. 🙂

Let us know if you have any other questions. If you’re happy with our service, don’t forget to rate us 5* in themeforest. 😉

Thanks,
laranz.

#168418 Copied

Christophe

Participant

July 20, 2017 at 15:01

🙂

#168461 Copied

Olga Barlow

Support staff

July 20, 2017 at 15:40

Thank you.

Regards

#168477 Copied
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