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X-Store Quantity increments - by AmanziDigital

This topic has 30 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

AmanziDigital

Participant

July 25, 2017 at 20:12

Hi Support,

Our cart and product pages seem to increment by two when we click on the + button (Jumps from 1 to 3) and the same when we click on the minus sign. How can we change this to increment by 1>

Thanks

#168723 Copied Theme version: 3.16.2. WooCommerce version: 4.8

29 Answers

AmanziDigital

Participant

July 25, 2017 at 20:15

The website can be found on the following link

http://www.amanzimedia.com/dishy/cart/

#168724 Copied

Amzy Leel

Participant

July 26, 2017 at 05:53

Hello,

You mentioned your woocommerce version is 4.8
there is no such version in WC

what is your exact WooCommerce version..

Your theme is up to date ( as you mentioned )

#168744 Copied

Amzy Leel

Participant

July 26, 2017 at 05:53

or just let us know your wp-admin login details to check this..

#168745 Copied

AmanziDigital

Participant

July 27, 2017 at 14:29

Hi,

Apologies. I am on WordPress 4.8

WooCommerce Version 3.1.1

#168867 Copied WooCommerce version: 3.1.1

Amzy Leel

Participant

July 28, 2017 at 06:29

Could not find a known issue like this..

let me know your wp-admin login details to check this

#168889 Copied

AmanziDigital

Participant

September 7, 2017 at 20:23

Wow, so sorry, this completely dropped off my radar.

http://www.amanzimedia.com/dishy/wp-admin/

See password details and updated plugin and theme details below

Please, contact administrator
for this information.

#171894 Copied Theme version: XStoreVersion: 4.5 WooCommerce version: Version 3.1.2

Rose Tyler

Support staff

September 8, 2017 at 09:53

Hello,

I’ve disabled WooCommerce Quantity Increment plugin and now + and – work fine, also I’ve sent report to our developers, compatibility with this plugin may be added in one of next theme updates.

Regards

#171918 Copied

AmanziDigital

Participant

September 8, 2017 at 10:33

Thanks very much.

Something else strange has happened. The product category pages seem to be broken. It is displaying two images for the same product. Please take a look.

http://www.amanzimedia.com/dishy/product-category/our-range/napkins/

#171924 Copied

Rose Tyler

Support staff

September 8, 2017 at 10:37

Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins).

Regards

#171926 Copied

AmanziDigital

Participant

September 8, 2017 at 11:12

Hi Rose,

I have disabled all un bundled plugins and still getting the same problem

#171932 Copied

Rose Tyler

Support staff

September 8, 2017 at 12:09

Hello,

Do you face this problem with default theme – Storefront?

Regards

#171934 Copied

AmanziDigital

Participant

September 8, 2017 at 12:32

Yep Problem still exists when on the parent theme.

#171939 Copied

Rose Tyler

Support staff

September 8, 2017 at 12:37

Please, go to Appearance > Themes > install and activate Storefront theme and check if the problem still persists with Storefront. After that, you may enable XStore theme again. Let me know about the results.

Regards

#171940 Copied

AmanziDigital

Participant

September 8, 2017 at 12:44

I installed and activated Storefront theme. The problem was not on Storefront. Activated XSTore parent theme and problem is there.

#171942 Copied

Rose Tyler

Support staff

September 8, 2017 at 13:39

Please check now.

Regards

#171945 Copied

AmanziDigital

Participant

September 8, 2017 at 13:55

It looks like you have reset my settings? My layout has changed

#171949 Copied

AmanziDigital

Participant

September 8, 2017 at 13:57

Did you do a backup before that? All my styles are gone from the theme

#171950 Copied

Rose Tyler

Support staff

September 8, 2017 at 14:27

Please check now.

Regards

#171954 Copied

AmanziDigital

Participant

September 8, 2017 at 14:30

Great thank you. Please can you confirm what was causing the issue?

#171955 Copied

Rose Tyler

Support staff

September 8, 2017 at 14:38

It was bit strange problem, we simply re-upload theme files to solve this problem.

Regards

#171957 Copied

AmanziDigital

Participant

September 11, 2017 at 20:35

Hi,

I just logged back into the site and found that it had gone blank. I disabled all of the plugins and turned them all back on one by one and discovered that the Redux Framework plugin is causing the issue.

Please, can you take a look?

Thanks

#172160 Copied

AmanziDigital

Participant

September 12, 2017 at 09:36

After a process of elimination, I have discovered that the problem is when I choose the double menu header type. http://www.amanzimedia.com/dishy/wp-admin/admin.php?page=_options&tab=11

Please can you take a look

#172197 Copied

Rose Tyler

Support staff

September 12, 2017 at 12:55

Hello,

Please provide FTP access in Private Content.

Regards

#172222 Copied

AmanziDigital

Participant

September 12, 2017 at 13:00

Hello,

Please see FTP in the private content.

Thanks

Please, contact administrator
for this information.

#172223 Copied

Rose Tyler

Support staff

September 12, 2017 at 13:24

Check the destination folder of FTP. At present, we can see only empty folder http://prntscr.com/gk7hax
We need access to your WP root directory.

Regards

#172226 Copied

AmanziDigital

Participant

September 12, 2017 at 13:43

Apologies. Please try again

Thanks

#172229 Copied

Rose Tyler

Support staff

September 12, 2017 at 14:15

Fixed. Please check now.

Regards

#172235 Copied

AmanziDigital

Participant

September 12, 2017 at 14:23

Great stuff. Please confirm what the issue was?

#172239 Copied

Rose Tyler

Support staff

September 12, 2017 at 15:09

It was a strange problem because to solve it I simply re-upload double-menu.php file.

Regards

#172254 Copied
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