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About my account - by Rodrigo - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

  • Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    August 4, 2017 at 11:31

    Hello..I have to do a new website but I have several questions about my account…I’m not sure about the relationshiop about envato and Eighttheme…because:
    I got and account in 8theme with Rodrigo Fernández as user and I have a support and plugins…but I got the theme in envato different account with Chumarajas as user

    Can you help me with this doubt?
    In the new website I want to do right in the bengining…

    regards,
    Rod

    #169444 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2017 at 12:26

    Hello,

    It is no matter what username you use on TF and our site, because to give you access to plugins and support we check your purchase code only. Keep in mind that you can use 1 theme license for 1 end product only. Also you don’t need to create new account on our site for the new license, simply add new purchase code on your account page on our site.

    Regards

    #169796 Copied
    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    August 11, 2017 at 09:46

    Many thanks again Rose…great support!!!

    #169868 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2017 at 09:48

    You’re welcome!

    Regards

    #169870 Copied
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