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Menu not working - by supersupporter - on WordPress WooCommerce support

This topic has 15 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

supersupporter

Participant

August 14, 2017 at 13:53

Hi,

For some reason the menu will not update when i make changes unless I enable a standard theme. ANy ideas what can be wrong.

#169997 Copied

14 Answers

Rose Tyler

Support staff

August 14, 2017 at 14:13

Hello,

If you have a lot of menu items and can’t save changes then you need to increase PHP Max Input Vars. By default it is 1000, try to set 5000 or 8000 for example http://sevenspark.com/wordpress/menu-item-limit

Regards

#169999 Copied

supersupporter

Participant

August 14, 2017 at 14:21

Thanks, where will I apply this setting, at server level or within site settings file?

#170002 Copied

Rose Tyler

Support staff

August 14, 2017 at 14:33

This is related to server configuration, so it would be better to contact your hosting provider.

Regards

#170004 Copied

supersupporter

Participant

August 14, 2017 at 15:11

Hi,

We have done this and yet still no luck, I have tested this with a default theme and it works so it cannot be this as the same menu items is active on both. I assume of course.

#170008 Copied

Rose Tyler

Support staff

August 14, 2017 at 15:48

Please provide wp-admin access in Private Content.

Regards

#170015 Copied

supersupporter

Participant

August 14, 2017 at 15:57

Sure..

Please, contact administrator
for this information.

#170016 Copied

Rose Tyler

Support staff

August 14, 2017 at 16:08

Hello,

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M;
– PHP max input vars to 10000.
Also, delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload new “woocommerce” folder from theme archive of current theme version.
Note that before uploading theme files you need to delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.

Regards

#170019 Copied

supersupporter

Participant

August 14, 2017 at 16:11

Thank you for your help….will do as you suggest..

#170020 Copied

supersupporter

Participant

August 14, 2017 at 16:50

Still no luck…. 🙁

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Rose Tyler

Support staff

August 15, 2017 at 08:56

Fixed. Please check.
Note that you can’t set Column width – 0 http://prntscr.com/g8n3y4.

Regards

#170066 Copied

supersupporter

Participant

August 15, 2017 at 09:18

HI,

I am not seeing what you see, when I look they are all left blank with no value.

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Rose Tyler

Support staff

August 15, 2017 at 09:27

Yes, I’ve deleted “0” and now you can save the menu. Please check.

Regards

#170073 Copied

supersupporter

Participant

August 15, 2017 at 10:02

Perfect, thank you, I have no idea how that zero appeared there, very odd, I can only assume the website owner added it by error. I even changed the type of menu to try and resolve this…thank you so much for your time.

#170078 Copied

Rose Tyler

Support staff

August 15, 2017 at 10:03

You’re welcome!

Regards

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