I cannot edit my home page - by jeremiahsay

This topic has 17 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

  • Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 24, 2017 at 09:05

    I tried everything but I still cannot edit my home page. I tried going to setting > reading > and change the page but it still doesn’t work. I think there’s a bug.

    Here’s my site: https://boutique.humbleandrich.com/

    16 Answers
    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 25, 2017 at 07:11

    Hello. Someone please help me!!! I still cannot edit my home page. Can someone please guide me and tell me what is wrong?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 07:53

    Hello,

    Sorry for the delay.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 25, 2017 at 07:59

    Sure. Check private content for WP-admin access!

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 08:22

    Contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M;
    and set PHP version to 5.6.

    Regards

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 25, 2017 at 08:38

    Hi Rose,

    Just contacted my hosting provider regarding this issue. Once they are done, everything should be working properly? Or do we still have to do something about it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 08:45

    If problem won’t be solved after changing, please inform me and provide FTP access in Private Content, I will send your problem to our developers.

    Regards

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 25, 2017 at 08:50

    Alright! I will let you know once my hosting provider have updated the changes required. Thank you again! Really appreciate the help 🙂

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 25, 2017 at 16:42

    Hi Rose,

    The problem still persist on my home page: https://boutique.humbleandrich.com/ I can’t edit it. Do you mind assisting me again? Sorry to trouble you

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 28, 2017 at 06:16

    Login credentials

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 07:47

    Hello,

    Sorry for the delay.
    As I see, your PHP settings weren’t changed. You may check in WooCommerce > Status http://prntscr.com/gdvwb9. Contact your hosting provider support and ask them to change these setting, after that please provide FTP access in Private Content.

    Regards

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 28, 2017 at 10:33

    Will do. I will let you know once everything is done.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 10:36

    Ok.

    Regards

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 28, 2017 at 14:06

    Hey Rose,

    I told my hosting provider about it and they said it is done. The changes had been made. Here are my FTP login details in the provide content for https://boutique.humbleandrich.com

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 15:59

    I’ve re-uploaded theme folder. Please check home page now.

    Regards

    Avatar: jeremiahsay
    jeremiahsay
    Participant
    August 28, 2017 at 16:19

    Yes! Thank you so much! It is workable now 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 16:22

    You’re welcome!

    Regards

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The issue related to '‘I cannot edit my home page’' has been successfully resolved, and the topic is now closed for further responses

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