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When I try to install the latest theme update (3.1), it breaks my site.

This topic has 6 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

OYO Fitness

Participant

August 28, 2017 at 21:55

I used sftp to update my theme to the recent 3.1 version, but after having done so, my site won’t load. I’ve since reverted back to an older version of the theme. I enabled debugging to see what the problems were and these were the errors I got from the time of uploading the updated theme:

[28-Aug-2017 20:29:25 UTC] PHP Warning: require_once(/dom14023/wp-content/themes/woopress/framework/inc/taxonomy-metadata.php): failed to open stream: No such file or directory in /dom14023/wp-content/themes/woopress/framework/init.php on line 33
[28-Aug-2017 20:29:25 UTC] PHP Fatal error: require_once(): Failed opening required ‘/dom14023/wp-content/themes/woopress/framework/inc/taxonomy-metadata.php’ (include_path=’.:/usr/share/php’) in /dom14023/wp-content/themes/woopress/framework/init.php on line 33
[28-Aug-2017 20:29:48 UTC] PHP Warning: require_once(/dom14023/wp-content/themes/woopress/framework/inc/really-simple-captcha/really-simple-captcha.php): failed to open stream: No such file or directory in /dom14023/wp-content/themes/woopress/framework/init.php on line 34
[28-Aug-2017 20:29:48 UTC] PHP Fatal error: require_once(): Failed opening required ‘/dom14023/wp-content/themes/woopress/framework/inc/really-simple-captcha/really-simple-captcha.php’ (include_path=’.:/usr/share/php’) in /dom14023/wp-content/themes/woopress/framework/init.php on line 34
[28-Aug-2017 20:31:46 UTC] PHP Fatal error: Call to undefined function etheme_top_cart() in /dom14023/wp-content/themes/woopress-child/header.php on line 90
[28-Aug-2017 20:31:59 UTC] PHP Fatal error: Call to undefined function etheme_top_cart() in /dom14023/wp-content/themes/woopress-child/header.php on line 90
[28-Aug-2017 20:46:39 UTC] PHP Warning: include(/dom14023/wp-content/advanced-cache.php): failed to open stream: No such file or directory in /wordpress-4.8.1/wp-settings.php on line 84
[28-Aug-2017 20:46:39 UTC] PHP Warning: include(): Failed opening ‘/dom14023/wp-content/advanced-cache.php’ for inclusion (include_path=’.:/usr/share/php’) in /wordpress-4.8.1/wp-settings.php on line 84
[28-Aug-2017 20:46:41 UTC] PHP Warning: include(/dom14023/wp-content/advanced-cache.php): failed to open stream: No such file or directory in /wordpress-4.8.1/wp-settings.php on line 84
[28-Aug-2017 20:46:41 UTC] PHP Warning: include(): Failed opening ‘/dom14023/wp-content/advanced-cache.php’ for inclusion (include_path=’.:/usr/share/php’) in /wordpress-4.8.1/wp-settings.php on line 84
[28-Aug-2017 20:46:41 UTC] PHP Warning: include(/dom14023/wp-content/advanced-cache.php): failed to open stream: No such file or directory in /wordpress-4.8.1/wp-settings.php on line 84
[28-Aug-2017 20:46:41 UTC] PHP Warning: include(): Failed opening ‘/dom14023/wp-content/advanced-cache.php’ for inclusion (include_path=’.:/usr/share/php’) in /wordpress-4.8.1/wp-settings.php on line 84
[28-Aug-2017 20:46:44 UTC] PHP Warning: include(/dom14023/wp-content/advanced-cache.php): failed to open stream: No such file or directory in /wordpress-4.8.1/wp-settings.php on line 84
[28-Aug-2017 20:46:44 UTC] PHP Warning: include(): Failed opening ‘/dom14023/wp-content/advanced-cache.php’ for inclusion (include_path=’.:/usr/share/php’) in /wordpress-4.8.1/wp-settings.php on line 84

Please, contact administrator
for this information.

#170970 Copied Theme version: 3.1 WooCommerce version: 3.1.2

5 Answers

Rose Tyler

Support staff

August 29, 2017 at 08:58

Hello,

Did you upload theme folder with overwriting?
Please try this way of theme update: export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme (Storefront), rename woopress folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all is well, you can delete the old theme. Likely, after the update, you need to re-add widgets (Appearance > Widgets).
Don’t forget to create backup of your files and database before starting update process!

Regards

#170979 Copied

OYO Fitness

Participant

December 18, 2017 at 20:15

I was never able to get the update to work. I followed these instructions, but I’m using a child theme, so when I went to activate the child theme, that’s when the site broke. If I disable the child theme, the site will display, but obviously all the CSS is totally messed up because none of the child theme styles are applied. How do I update the theme while still being able to use my child theme?

#180378 Copied Theme version: 2.9.2 WooCommerce version: 3.2.1

OYO Fitness

Participant

December 18, 2017 at 20:34

This appears to be the fatal error causing the problem: [18-Dec-2017 19:30:15 UTC] PHP Fatal error: Call to undefined function etheme_top_cart() in /dom14023/wp-content/themes/woopress-child/header.php on line 90

#180379 Copied

OYO Fitness

Participant

December 18, 2017 at 23:38

Nevermind. I fixed it.

#180386 Copied

Rose Tyler

Support staff

December 19, 2017 at 08:41

Thank you for letting us know.
Feel free to ask if you have any other questions.

Regards

#180400 Copied
Tagged: template, theme, update, woocommerce, wordpress
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