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File name is longer than the maximum allowed path length on this platform

This topic has 4 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

  • Avatar: bindebale
    bindebale
    Participant
    September 13, 2017 at 12:00

    Hi,

    Recently, I’ve encountered a file name length error. I am attaching a screenshot with it – https://prnt.sc/gklrym. How can I fix this?

    Best,
    Kuba

    #172314 Copied Theme version: 3.16.2 WooCommerce version: 3.1.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2017 at 12:12

    Hello,

    This problem relates to some 3-rd party plugin that you use, so try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins).
    We are able to help you with issues related to our theme options or bugs only. Feel free to contact us if you have questions about our theme settings.
    Also, check these requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and update your server settings according to these requirements.

    Regards

    #172316 Copied
    Avatar: bindebale
    bindebale
    Participant
    September 15, 2017 at 10:41

    Thanks,

    I’ve disabled all plugins except WooCommerce and the problem still happened with this theme. However it disappeared after changing PHP version from 5.6 to 7.0.

    #172532 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 15, 2017 at 12:10

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    #172539 Copied
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