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Product Price Not Updating - by labargemedia

This topic has 4 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

labargemedia

Participant

September 13, 2017 at 19:34

We’re having an issue where our client’s products are not allowing updating of their prices. For example, Product A used to be $12.99, but is now $13.99. However, when we try and update the price, it stays $12.99 on the front end. In the product index area (where all products are shown) it says $12.99 still, but if we go into the Product Edit page, it shows $13.99. Not sure why it’s not updating. We spoke to our hosting company (thinking maybe it was a caching issue), and they assured it wasn’t. The PHP error they’re seeing is pasted into the private content area below.

Thanks. This is a major issue and we’re hoping to resolve it quickly for our client.

Please, contact administrator
for this information.

#172381 Copied

3 Answers

Amzy Leel

Participant

September 14, 2017 at 06:27

Hi,

Are you using latest version of xstore theme, xstore core plugin and WooCommerce?

Seems you are using incompatible combinations of them.
Most probably your WooCommerce is out dated.

#172392 Copied

labargemedia

Participant

September 14, 2017 at 16:30

This is still happening even after updating the theme, Xstore plugin and VC. Woocommerce is up to date as well (it has been for awhile). For example:

https://ryanswine.com/product/viejo-feo-sauvignon-blanc/

This product says

$8.99 on the front of the website, but on the product edit screen it says $10.99. On the product index page it says $8.99 in the listing…but if I click quick edit it shows $10.99. So basically, anywhere I can “edit” the price field, it shows $10.99 (the correct price). Anywhere it’s just displaying the product price (in the product index area and on the product’s page), it’s showing the wrong price $8.99. I’m assuming it was this price at one point, but it’s now been updated to $8.99.

Please help?

#172465 Copied

Olga Barlow

Support staff

September 18, 2017 at 13:46

Hello,

Have you sorted out? Because when I check your product I see 10.99 everywhere: frontend http://prntscr.com/gmlc52 Backend http://prntscr.com/gmlbly

Regards

#172673 Copied
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