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Legenda Theme – Contact Form is giving Error

This topic has 38 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

waadaa

Participant

September 18, 2017 at 12:29

Hi,

The contact form is giving error as follows;

Error while sending a message!

name – email – code everything is OK but getting this error.

The theme and plugins are all the latest version.

Please help.

Please, contact administrator
for this information.

#172665 Copied Theme version: LEgenda v3.3 WooCommerce version: 3.1.2

37 Answers

Rose Tyler

Support staff

September 18, 2017 at 12:39

Hello,

Please provide wp-admin access in Private Content.

Regards

#172666 Copied

waadaa

Participant

September 18, 2017 at 12:56

please see below.

Please, contact administrator
for this information.

#172669 Copied

Rose Tyler

Support staff

September 18, 2017 at 14:08

Also provide FTP access in Private Content.

Regards

#172679 Copied

waadaa

Participant

September 18, 2017 at 14:10

Please see in prv content.

Please, contact administrator
for this information.

#172681 Copied

Rose Tyler

Support staff

September 18, 2017 at 14:30

Unfortunately, I can’t connect to your FTP. Please check.

Regards

#172688 Copied

waadaa

Participant

September 18, 2017 at 14:38

Please check again.

Please, contact administrator
for this information.

#172691 Copied

Rose Tyler

Support staff

September 18, 2017 at 14:53

Unfortunately without success.

Regards

#172699 Copied

waadaa

Participant

September 18, 2017 at 15:00

pls see prv.

Please, contact administrator
for this information.

#172700 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:09

http://prntscr.com/gmmim3 Do you have any limits for users from other countries?

Regards

#172702 Copied

waadaa

Participant

September 18, 2017 at 15:11

No. Normally not?

#172704 Copied

waadaa

Participant

September 18, 2017 at 15:14

Please check this thread. You colligue has connected before without any problem;

https://www.8theme.com/topic/legenda-cart-string-at-header-not-translating-what-ever-i-do/#post-168910

#172707 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:27

You are right, but now, unfortunately, we can’t connect.

Regards

#172712 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:31

It seems like some Firewall on a server is blocking the access.
Shall we provide our IP address to add it to white list?

Regards

#172715 Copied

waadaa

Participant

September 18, 2017 at 15:32

Please then advise what should I check.

It is not my fault.I connect to ftp, your colleague can connect to ftp.

Tell me what to check or edit and I do it.

#172716 Copied

waadaa

Participant

September 18, 2017 at 15:33

OK share your ip and I will send it to ISP

#172717 Copied

Rose Tyler

Support staff

September 18, 2017 at 15:37

I’ve sent IP to your email address.

Regards

#172719 Copied

waadaa

Participant

September 18, 2017 at 15:39

OK. Sending to ISP and ask them to check.

#172720 Copied

waadaa

Participant

September 18, 2017 at 15:51

ISP informed me that you are trying with SSH. It is not good attempt.

Sep 18 16:26:34 lfd[729746]: (sshd) Failed SSH login from IP DELETED (UA/Ukraine/-): 3 in the last 3600 secs – *Blocked in csf* for 3600 secs [LF_SSHD]

You should use FTP!!!

#172725 Copied

waadaa

Participant

September 18, 2017 at 15:57

???

#172727 Copied
Rose Tyler

Support staff

September 18, 2017 at 16:18
Unfortunately the same situation.
Please edit legenda/framework/theme-functions.php file and change this code http://prntscr.com/gmnfd0 to http://prntscr.com/gmngg2.
```
$result = wp_mail($reciever_email, $subject, $body, $headers);
                if($result) {
                    $return['status'] = 'success';
                    $return['msg'] = __('All is well, your email has been sent.', ETHEME_DOMAIN);
                } else{
                    global $ts_mail_errors;
                    global $phpmailer;
                    if (!isset($ts_mail_errors)) $ts_mail_errors = array();
                    if (isset($phpmailer)) {
                        $ts_mail_errors[] = $phpmailer->ErrorInfo;
                    }
                    $return['status'] = 'error';
                    $return['msg'] = 'Error while sending a message!' . "<script type=\"text/javascript\">
                            console.log(" . json_encode($ts_mail_errors) . ");
                        </script>";
                }
```
Let me know as it will be done.

Regards
#172732 Copied
waadaa

Participant

September 19, 2017 at 07:31

It is not working anymore? When I do the modification you told me. The site is even not opening.

#172770 Copied

waadaa

Participant

September 19, 2017 at 07:51

OK I make the revision but now I receive below error;

“Error while ajax request

#172773 Copied

Olga Barlow

Support staff

September 19, 2017 at 08:20

Hello,

Then we need to connect to your site via FTP to find out what is the reason of this problem. When we use credentials that you provided we get the following response http://prntscr.com/gmx2n9
Please, contact your hosting provider to fix the problem with FTP connection. Once we get access to FTP we’ll be able to start.

Regards

#172780 Copied

waadaa

Participant

September 19, 2017 at 11:06

Hi

I have no idea why you are not able to connect. Eveything is OK and no block of your ip.

Do you want to go through Cpanel and then Filemanager?

#172823 Copied

waadaa

Participant

September 19, 2017 at 12:30

Any reply? I already lost 2 days. Please help asap.

#172832 Copied

Rose Tyler

Support staff

September 19, 2017 at 13:27

In this case, provide accesses to Cpanel and File Manager.

Regards

#172848 Copied

waadaa

Participant

September 19, 2017 at 13:35

Pls. See prv content

Please, contact administrator
for this information.

#172850 Copied

Rose Tyler

Support staff

September 19, 2017 at 13:39

http://prntscr.com/gn0x7f Please check.

Regards

#172853 Copied

waadaa

Participant

September 19, 2017 at 14:11

I update the password. See prv content.

IF you are still not able to enter, it is really your computer or ip etc. etc. Please ask one of your colleague try it for you like I informed you before, your colleague entered in the past to ftp cpanel etc without any problem.

Thanks.

Please, contact administrator
for this information.

#172865 Copied
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