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X Store Theme is blocking the pages and posts from updating

This topic has 10 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

VitalVibeSource

Participant

September 19, 2017 at 22:27

Hi, I’ve had my hosting company troubleshoot this issue with me to discover why the pages and post on my WP site aren’t updating. We’ve discovered it is the theme itself that is causing the issue and not a plugin. This is the page in particular I am having an issue with updating
https://vitalvibesource.com/product/c60live-c60-charcoal-fullerene/

There is more text at the bottom that isn’t showing unless I switch to the WP default theme 2017.

#172919 Copied Theme version: 4.6 WooCommerce version: 3.1.2

9 Answers

Olga Barlow

Support staff

September 20, 2017 at 15:16

Hello,

Please, provide me temporary admin panel and FTP access to your site and screenshot of the area where the text is missing.

Regards

#173025 Copied

VitalVibeSource

Participant

September 23, 2017 at 01:57

Hi,

I’ve included details below. If you go to the bottom of the page mentioned earlier…

Screen shots:
This-
https://unsee.cc/demogusi/

Should look like this-

https://unsee.cc/meburipa/

You can actually see for yourself that it is actually on the page, but not displaying on the front end??

Please, contact administrator
for this information.

#173227 Copied

Olga Barlow

Support staff

September 25, 2017 at 14:01

Hello,

Links that you provided do not work. Could you send me the correct one?

Regards

#173356 Copied

VitalVibeSource

Participant

September 25, 2017 at 16:36

They were only good for one open, as they are then purged.
What tool do you guys use for sharing images?
Thanks

#173369 Copied

Olga Barlow

Support staff

September 25, 2017 at 17:10

Hello,

This one is a good for these needs https://app.prntscr.com/en/index.html

Regards

#173380 Copied

VitalVibeSource

Participant

September 25, 2017 at 17:46

this is what it should look like. it does in the backend
-https://prntscr.com/gpjna6

this is what it looks like now in the front end

– https://prntscr.com/gpjo15

#173383 Copied

Olga Barlow

Support staff

September 26, 2017 at 09:22

Hello,

Problem is related to code that you used there http://prntscr.com/gpsp3p
Why you used divs with our classes for general tabs structure inside tabs? These classes have styles that are not suitable for you.
Once I removed these divs I can see the text.

Regards

#173412 Copied

VitalVibeSource

Participant

September 27, 2017 at 02:36

Thanks Olga! I guess it was my mistake. Thanks very much for solving that for me.

#173504 Copied

Olga Barlow

Support staff

September 27, 2017 at 08:10

You are welcome!

Regards

#173521 Copied
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